Service Technical Manager

ABB; Selangor; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global technology company in Malaysia is seeking a professional to ensure customer satisfaction and loyalty while providing technical solutions and managing service contracts. The ideal candidate will have significant experience in Digital Solutions and Electrical Switchgear. Responsibilities include leading a team, promoting innovative solutions, and identifying business development opportunities. A Master’s Degree in Electrical Engineering is preferred. This position offers a hybrid work model and the chance to impact sustainability initiatives within the company.

Qualifications

• 3+ years experience in Digital Solutions.
• Minimum of 5 years in Electrical Switchgear and Protection Relays.
• Understanding of Service Level Agreements and Maintenance Contracts.

Responsibilities

• Lead team in assisting customers with technical requests.
• Promote and deliver solutions to customer needs.
• Identify service and system sales opportunities.

Skills

Customer satisfaction and loyalty

Technical solution delivery

Business development in Digital and Sustainability

Communication in English

Education

Master’s Degree in Electrical Engineering

Bachelor’s degree with experience

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Your Role and Responsibilities

In this position, you will ensure customer satisfaction and loyalty with ABB as a trusted partner and solutions provider. Each day, you will lead the team in assisting customers with technical requests and collaborate with regional and global colleagues to resolve technical issues. You will also showcase by promoting and delivering solutions to customer needs, managing accurate deliverables on technical solutions, tracking performance metrics, and communicating progress to both internal and customer stakeholders.

The work model for this role is hybrid.

This position contributes to the Marketing & Sales team of the Electrification Services Division in Malaysia.

You will be mainly accountable for:

• Supporting customers by being responsive to their needs and providing a comprehensive solution offering that covers all areas of the Service portfolio.
• Managing business development initiatives in Digital and Sustainability, supported by various technology experts.
• Measuring, reporting, and presenting the value of services delivered to key customer stakeholders, ranging from Maintenance Managers to Plant Managers.
• Identifying service and system sales opportunities to expand ABB’s value to customers and grow service contracts with assigned accounts.

Qualifications for the Role:

• Highly skilled in ABB’s Electrification Service offerings, particularly for the Malaysia market and globally.
• Demonstrated experience in Digital Solutions with at least 3 years in this field, and a minimum of 5 years in Electrical Switchgear (Medium and Low Voltage) and Protection Relays.
• Deep understanding of Service Level Agreements and Maintenance Contracts, with the ability to provide innovative solutions and packages to meet customer demands.
• Interested in Sustainability and familiar with related initiatives and goals within ABB Electrification Service business segments in Malaysia.
• Holds a Master’s Degree in Electrical Engineering or equivalent; a bachelor’s degree with extensive experience will also be considered. Membership in professional bodies such as BEM or IEM for networking and familiarity with technical communities.
• Comfortable communicating in English and able to deliver presentations effectively and fluently.

More About Us :

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio offers product care, modernization, and advisory services to enhance performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extract maximum value from them, and recover and regenerate products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.