Service Supervisor

Rotork; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of flow control solutions is seeking a Service Supervisor in Shah Alam, Malaysia. In this role, you will oversee field service activities, ensure high-quality task completion, and drive process improvements. Ideal candidates should possess strong leadership skills with 3-5 years of experience in a service or engineering environment, be proficient in service management software, and excel in communication. This position offers an opportunity to influence team performance and service excellence.

Qualifications

• 3-5+ years of proven leadership experience in a service or engineering environment.
• Strong management skills in field-based operations.
• Ability to manage competing priorities and meet deadlines independently.

Responsibilities

• Oversee and coordinate field service activities across Malaysia.
• Ensure timely and high-quality completion of service tasks.
• Drive continuous improvement initiatives and process enhancements.

Skills

Strong problem-solving skills

Excellent interpersonal abilities

Organised and logical

Commitment to high standards

Education

Technical qualification (engineering degree, trade certification)

Tools

Service management software

Microsoft Office

Job description

Rotork is a market-leading global provider of mission-critical flow control and instrumentation solutions. Customers rely on Rotork for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. Rotork helps customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety.

We operate across three end market focused divisions. These are Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI). This end market aligned structure means we can build close strategic relationships with our customers and directly meet their needs.

We are a global company with 3,500 employees serving 170 countries. We work closely with our customers to understand their requirements and automation challenges. The innovative approach to research and development activities throughout Rotork ensures cutting-edge products are available for every application across the markets we serve.

Our comprehensive product portfolio and over 60 years of industry knowledge mean customers can rely on us to deliver innovative, high-quality and reliable solutions. Rotork products are built with quality components and have clear user interfaces for safe operation in the field. Our extensive product development and rigorous testing ensure long-lasting performance and continued reliability.

We are committed to improving our environmental performance with a particular focus on environmental emissions reduction. We are committed to achieving net-zero by 2035 for scopes 1 & 2 and by 2045 for scope 3. We are committed to reducing our impact on the environment across all activities, eliminating waste to landfill and minimising water consumption.

Job Description

We are seeking a proactive and results-driven Service Supervisor to lead and manage our field service operations across Malaysia. Reporting to the National Service Manager, you will be responsible for ensuring the efficient day-to-day performance of the service team

• Oversee and coordinate field service activities across Malaysia.
• Ensure timely and high-quality completion of service tasks.
• Lead monthly team meetings, and reporting.
• Drive continuous improvement initiatives and process enhancements.
• Collaborate with internal teams and external stakeholders to ensure service excellence.

Ideal Candidate:

• A hands-on leader with strong problem-solving skills.
• Excellent interpersonal and communication abilities.
• Organised, logical, and action oriented.
• Committed to delivering high standards and fostering team performance.

Qualifications

• Technical qualification (engineering degree, trade certification, or equivalent experience).
• 3–5+ years of proven leadership experience in a service or engineering environment.
• Proficient in, service management software and Microsoft Office.
• Strong management skills in field-based operations.
• Demonstrated ability to adapt to change and solve complex problems.
• Experience developing and implementing safe work practices.
• Ability to manage competing priorities and meet deadlines independently.
• Strong communication skills with the ability to convey business and customer requirements effectively.
• Willingness to travel nationally and internationally as required.
• Self-motivated, conscientious, and capable of working autonomously.
• Proven ability to handle challenging situations with professionalism.