Service & Operations Executive (Branch Operations), Sibu

Alliance Bank Malaysia Berhad; Sibu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution is seeking a Service & Operations Executive in Sibu to oversee branch operations and ensure high service quality standards. Responsibilities include managing cash holdings, processing transactions, and assisting with customer inquiries. The ideal candidate should have a diploma in a related field and experience in customer service or administrative roles. This role promises opportunities for growth in the banking sector and interaction with a diverse customer base.

Qualifications

• Customer service oriented with good communication and interpersonal skills.
• Minimum Diploma qualification in banking or finance.
• Relevant experience in clerical, administrative, or customer service roles.

Responsibilities

• Process and handle day-to-day transactions ensuring service quality.
• Manage cash holdings and balance daily transactions.
• Support first line resolution of customer enquiries and complaints.
• Act as relief for the Service & Operations Manager when needed.

Skills

Customer Service Orientation

Communication skills

Interpersonal skills

Education

Minimum Diploma qualification from relevant field

Job description

Service & Operations Executive (Branch Operations), Sibu

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquires and complaints.
• Responsible as relief in absent of Service & Operations Manager (SOM).

Job Requirements

• Customer Service Oriented
• Good Communication and interpersonal skills
• Minimum Diploma qualification from relevant field of study (banking, finance, etc)
• Relevant experience in clerical, office administrative, cash handling function, sales or customer service

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.