Service Manager - F&B Service (Assistant Banquet Manager)

Shangri-la Hotels and Resorts Group; Penang; On-site; MYR 80,000 - 110,000; Full time

Job summary

A luxury resort in Penang is seeking a Service Manager-F&B Service (Assistant Banquet Manager) to lead banquet operations, ensure excellent guest service, and manage financials. The ideal candidate has relevant qualifications, proven experience, and strong leadership skills. This role offers a dynamic work environment where you can thrive in a fast-paced hospitality setting. Only Malaysian citizens and Permanent Residents will be considered.

Qualifications

• Proven experience as a Banquet expert.
• Excellent leadership and communication skills.
• A passion for customer service and attention to detail.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in the operation and management of Banqueting operations.
• Lead and train a team to maintain the highest standards of hospitality.
• Oversee guest satisfaction and resolve issues professionally.
• Manage restaurant financials including budgeting and cost control.

Skills

Leadership

Communication

Customer service

Financial acumen

Interpersonal skills

Education

Diploma/Degree in Hospitality Management

Job description

Career Opportunities: Service Manager - F&B Service (Assistant Banquet Manager) (173395)

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for Service Manager-F&B Service (Assistant Banquet Manager) to join our team!

As our Service Manager-F&B Service (Assistant Banquet Manager), we rely on you to:

• Assist in the operation, management and overall performance of the Banqueting operations.
• Directly involved in the day to day running of these areas in connection with staffing, customer services and product quality.
• Lead, train, and motivate a team of servers and support staff to maintain the highest standards of hospitality.
• Oversee guest satisfaction, ensuring personalized service and resolving any issues professionally.
• Collaborate with the Chef to update menus and coordinate events.
• Manage restaurant financials, including budgeting, revenue management, and cost control.
• Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.
• Be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.

We are looking for someone who:

• Diploma/Degree in Hospitality Management or a related field is preferred.
• Proven experience as a Banquet expert.
• Excellent leadership and communication skills.
• A passion for customer service and attention to detail.
• Financial acumen with experience in budgeting and inventory control.
• Ability to work under pressure in a fast-paced environment.
• Must be a confident and tactfulIs a strong team player.
• Good interpersonal & communication skill.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

If you are the right person, what are you waiting for? Click the apply button now!