Service Assistant Director_Heavy Equipment MNC

ASK Headhunter; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading heavy equipment MNC in Selangor, Malaysia, is seeking a Service Assistant Director to lead their service team. This role involves managing efficient operations, developing strategies for customer satisfaction, and training team members. Ideal candidates should have a Bachelor's degree related to engineering or management, over five years of experience in service management, and strong leadership abilities. Fluent English and Bahasa Malaysia are required, with Mandarin as an advantage. The company offers benefits including free parking and opportunities for promotion.

Benefits

Free Parking

Phone Reimbursement

Opportunities for Promotion

Qualifications

• Bachelor’s degree or higher in Engineering, Management, or a related field.
• Over five years of service management experience, preferably in heavy machinery.
• Strong leadership and management skills to lead teams efficiently.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Lead and manage the service team to ensure efficient operations.
• Develop service strategies and plans to enhance customer satisfaction.
• Supervise service processes for compliance with company standards.
• Establish relationships with key customers to meet their needs.
• Train and develop service team members for professional growth.

Skills

Leadership skills

Customer service mindset

Problem-solving abilities

Excellent communication

Ability to work under pressure

Education

Bachelor’s degree in Engineering or Management

Job description

Service Assistant Director_Heavy Equipment MNC

Service Management

• Lead and manage the service team to ensure efficient operations.
• Develop and implement service strategies and plans to enhance customer satisfaction.
• Supervise service processes to ensure compliance with company standards and quality requirements.

Customer Relationship Management

• Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.
• Handle customer complaints and feedback, taking appropriate measures to resolve issues.

Team Development

• Train and develop service team members to enhance their professional skills.
• Recruit, evaluate, and motivate employees to maintain team stability and efficiency.
• Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
• Introduce and promote new technologies and tools to enhance service efficiency and quality.

Continuous Improvement

• Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
• Introduce and promote new technologies and tools to enhance service efficiency and quality.

Budget Management

• Develop and manage the service department’s budget to ensure resource allocation is reasonable.
• Control costs and optimize service operations for greater efficiency.

Coordination and Collaboration

• Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.
• Represent the company in industry conferences and events to build professional networks.

Qualifications

• Bachelor’s degree or higher in Engineering, Management, or a related field.
• Over five years of service management experience, preferably in the heavy machinery industry.
• Experience working in multinational companies is preferred.
• Strong leadership and management skills to effectively lead teams.
• Excellent communication and interpersonal skills.
• Outstanding problem-solving abilities and a strong customer service mindset.
• Ability to work under high pressure while maintaining a positive attitude.
• Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
• Strong sense of responsibility and professional ethics.
• Willingness to travel frequently for domestic and international assignments.

Benefits

• Free Parking
• Phone Reimbursement
• Opportunities for Promotion
• Others