SERVICE ADVISOR (AUTOMOBILE)

Marche Auto Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Johor Bahru is seeking a motivated and experienced Service Advisor to enhance customer satisfaction and support automotive needs. You will provide excellent service, diagnose vehicle issues, and coordinate repairs with the service team. Ideal candidates have 2+ years of experience and strong automotive knowledge. This full-time role offers competitive pay, bonuses, and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum 2 years of experience as a Service Advisor or similar role.
• Strong knowledge of automotive systems and diagnostic techniques.
• Ability to effectively communicate with customers and teams.

Responsibilities

• Provide exceptional customer service for automotive needs.
• Diagnose vehicle issues and recommend repairs to customers.
• Coordinate repairs and maintain records of customer interactions.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Problem-Solving

Computer Proficiency

Tools

Automotive Software

Job description

We are seeking an experienced Service Advisor to join our dynamic team at Marche Auto Sdn Bhd in Johor Bahru District, Johor. As a Service Advisor, you will play a crucial role in ensuring that our customers receive exceptional service and support for their automotive needs. This full-time position offers an excellent opportunity to work within the automotive industry and contribute to the overall success of our company.

What you’ll be doing

• Provide friendly and professional customer service, addressing customer inquiries and concerns in a timely and efficient manner
• Accurately diagnose vehicle issues and communicate repair recommendations to customers
• Coordinate with the service team to ensure the timely completion of repairs and maintenance tasks
• Maintain detailed records of customer interactions, vehicle history, and work performed
• Assist with inventory management and ordering of necessary parts and supplies
• Contribute to the development and implementation of customer service strategies and processes

What we’re looking for

• Minimum 2 years of experience as a Service Advisor or in a similar customer‑facing automotive role
• Strong knowledge of automotive systems, repair procedures, and diagnostic techniques
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and the service team
• Strong problem‑solving and decision‑making skills to efficiently address customer concerns
• Proficient in using computer systems and automotive software for record‑keeping and inventory management
• Passion for providing exceptional customer service and maintaining a positive work environment

What we offer

• Competitive salary and performance‑based bonuses
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

Marche Auto Sdn Bhd is a leading automotive service provider in Johor Bahru, offering a wide range of maintenance and repair services for both individual and fleet customers. With a team of highly skilled technicians and a commitment to excellence, we strive to deliver the best possible service experience to our clients. Join our growing team and be a part of our ongoing success story.

Apply now for this exciting opportunity!