Service Advisor

Peringgit Sri Motor; Rawang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Rawang is seeking a Customer Service Executive. The ideal candidate will have a diploma in automotive or related fields and a minimum of 1 year experience in the automotive business. Responsibilities include managing service appointments, promoting sales, addressing customer complaints, and ensuring high satisfaction levels. Proficiency in Microsoft Office and fluency in English and Bahasa Malaysia are required. A valid class D driving license is also necessary.

Qualifications

• Minimum 1 year of working experience in automotive related business or equivalent.
• Possess a valid class D driving license.

Responsibilities

• Attend to customer daily service needs as compliance to SST procedures.
• Registration and control of service appointments.
• Promote service and parts sales.
• Coordinate with Job Controller/Foreman on work progress status.
• Handle customer complaints and ensure high customer satisfaction.
• Conduct appointment reminders and post-service follow-ups.

Skills

Customer service

Proficient in Microsoft Office

Excellent communication skills

Fluent in English and Bahasa Malaysia

Education

Diploma in automotive/mechanical, Business/Administration/Management or equivalent

Job description

3mo ago , from Peringgit Sri Motor Sdn Bhd

Job Description

• Attend to customer daily service needs as compliance to SST procedures
• Registration and control of service appointments
• Promoting service and parts sales
• Execution of CSI related duties and responsibilities
• Co-ordinate with Job Controller / Foreman on work progress status & inform any delay to customer accordingly
• Handle customer complaints and ensures high customer satisfaction
• Conduct 1 day before appointment reminder to customer
• Conduct post service Follow up with customers to measure customer satisfaction and take improvement activities
• To regularly update customer’s parts status in Parts Ordering Tracking Sheet (POTS)

What we are looking for

• Diploma in automotive/ mechanical, Business/Administration/Management or equivalent
• Minimum 1 year of working experience in automotive related business or equivalent
• Proficient in Microsoft Office
• Excellent communication skills
• Able to speak proficiently in English and Bahasa Malaysia
• Possess a valid class D driving license.