Service Advisor

Tian Siang Premium Auto; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service company in Ipoh is seeking a service advisor to manage customer appointments and vehicle data. The ideal candidate will provide accurate cost estimates and ensure high customer satisfaction by maintaining good communication. Strong verbal skills, a diploma in any field, and a friendly demeanor are essential for this role. Experience in a related field is advantageous. This position offers a dynamic work environment where customer service is paramount.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Good customer orientation with a positive serving attitude is essential.
• Friendliness and patience towards customers are crucial.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.

Skills

Customer orientation

Positive serving attitude

Friendliness and patience

Good verbal manners

Education

Diploma or higher in any field

Job description

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner.

Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time".

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Good customer orientation
• Positive serving attitude
• Friendliness and Patience towards customer
• Good verbal manners and showing respect and trustworthiness
• Candidate with working experience in related field will be added advantage