Senior Tesla Advisor - Kuching, East Malaysia

Tesla; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electric vehicle company in Kuching is seeking a Senior Advisor/Sales Advisor to provide a memorable experience for guests. The role involves engaging customers in the showroom, maximizing sales through excellent service, and maintaining accurate customer profiles. The ideal candidate is enthusiastic about the electric vehicle industry, possesses strong communication skills, and has a proven customer service background. This position plays a crucial role in supporting the company's mission to promote sustainable energy.

Qualifications

• Customer service experience required.
• Ability to prioritize and manage multiple projects.
• Strong communication skills in the local language and English.

Responsibilities

• Engage guests promptly and personally.
• Help drive business and maximize sales.
• Educate and excite guests.
• Regularly update the CRM system.

Skills

Customer service experience

Positive and enthusiastic

Exceptional time management skills

Attention to detail

Strong communication skills

Team mentality

Job description

At Tesla, our Senior Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Requirements

• Customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliabilityStrong communication skills in Local Language bound is required and English
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends
• MUST have and maintain a valid driver’s license and a safe driving record