Senior Technical Engineer – Unix

CTC Global; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT services company located in Malaysia, Selangor, is seeking an experienced IT Support Engineer who will provide technical advice to engineers and support customers on-site and remotely. The ideal candidate will have a strong background in UNIX systems and significant experience in project management. Responsibilities include leading problem management efforts, ensuring timely completion of projects, and providing training to junior engineers. This role requires a diploma/degree and several industry certifications.

Qualifications

• Minimum 5 years related working experience in an IT-related environment.
• Ability to work independently with minimum supervision.
• Certification in Sun/Oracle Solaris System Administrator (part 1 & 2) and related.

Responsibilities

• Provides technical advice and support to Level 1 and 2 Engineers.
• Coordinates with the technical team to prepare problem management reports.
• Leads project implementation and ensures timely completion.

Skills

UNIX (Solaris, AIX, LINUX)

DNS, DHCP, NTP

Unix/Linux shell scripting

Storage technology (SAN zoning, ZFS)

Open-source solutions (Red Hat Virtualization, OpenShift)

Education

Diploma/Degree in Information Technology or equivalent

Job description

Responsibilities

• Provides technical advice and support to Level 1 and 2 Engineers.
• Customer support on‑site and off‑site.
• Provides remote troubleshooting if needed.
• Attends to high severity incidents on and off‑site.
• Prepares and follows up on incident reports, if any.
• Updates incident tickets in a timely manner in the Field Service Management System to meet contractual Service Level Agreements.
• Reviews and submits incident reports in a timely manner.
• Coordinates with the technical team to prepare problem management reports.
• Reviews problem management reports.
• Monitors and ensures problem management reports are submitted in a timely manner.
• Leads problem management and resolution in the support products.
• Leads project implementation.
• Reviews project scope, Pre‑Implementation Validation (PIV) and prepares a project deployment checklist.
• Ensures project timely completion.
• Plans and reviews implementation timeline with the project manager.
• Develops design configuration documentation.
• Captures and updates project implementation technical issues for reference.
• Assumes the Project Technical Lead role when required.
• Submits timesheet to reporting manager.
• Provides scope of work and man‑days to pre‑sales & sales teams (if required).
• Reviews and highlights project deployment risks.
• Conducts technical sharing with Level 1 and 2 engineers.

Requirements

• Diploma/Degree in Information Technology or equivalent.
• Minimum 5 years related working experience in an IT‑related environment, preferably with good knowledge of the UNIX platform.
• Ability to work independently with minimum supervision.
• Knowledge of UNIX (Solaris, AIX, LINUX, Windows) operating systems; Solaris Cluster; OVM for SPARC and x86; Solaris Zones; and back‑office products.
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting and implementation.
• Certification in Sun/Oracle Solaris 10 System Administrator (part 1 & 2), Sun/Oracle Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator.
• Unix/Linux shell scripting.
• Storage related technology on SAN zoning, I/O multipathing software, ZFS storage appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library.
• Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and Linux (LVM) administration, configuration, troubleshooting and implementation.
• Open‑source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms.