Senior Technical Engineer – Non Unix

CTC Global; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A technology solutions provider in Malaysia seeks a skilled professional to provide technical support, lead project implementations, and ensure infrastructure solutions are designed effectively. The ideal candidate will have significant experience in technical troubleshooting, incident management, and configuring IT solutions based on VMware and Microsoft technologies. Strong communication skills and availability for on-call duties are also essential for success in this role.

Qualifications

• Minimum 5 years related working experience in an IT related environment.
• Available to be on 24/7 standby with flexible hours.
• Good knowledge of TCP/IP and networking.

Responsibilities

• Provides technical advice and support to engineers.
• Coordinates with technical teams for reports.
• Leads project implementation and ensures timely completion.

Skills

Technical support

Troubleshooting

Configuration design

Problem management

Incident management

Education

Diploma/Degree in Information Technology or equivalent

Tools

VMware

Microsoft technologies

Active Directory

Backup solutions (Veritas, Veeam, EMC Networker)

Job description

Responsibilities

• Provides technical advice and support to Level 1 and 2 Engineers.
• Customer support on-site and off-site.
• Provides remote troubleshooting if needed.
• Attends to high severity incidents on and off-site.
• Prepares and follow‑up on incident reports if any.
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements.
• Reviews and submits incident reports in a timely manner.
• Coordinates with the technical team to prepare problem management reports.
• Reviews problem management reports.
• Monitors and ensures problem management reports are submitted in a timely manner.
• Leads problem management and resolution in the supported products.
• Leads project implementation.
• Reviews project scope, Pre‑Implementation Validation (PIV) and prepares project deployment checklist.
• Ensures timely completion of projects.
• Plans and reviews implementation timeline with project managers.
• Develops design configuration documentation.
• Captures and updates project implementation technical issues for references.
• Assumes the Project Technical Lead role when required.
• Submits timesheets to reporting manager.
• Provides scope of work and man‑days to pre‑sales & sales teams (if required).
• Reviews and highlights project deployment risks.
• Conducts technical sharing with L1 and L2 engineers.

Requirements

• Diploma/Degree in Information Technology or equivalent.
• Minimum 5 years related working experience in an IT related environment
• Ability to configure and design infrastructure solutions based on VMware, Microsoft, and Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, e.g. TCP/IP and routing.
• Knowledge of Backup solutionsVeritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage.
• Technical skills requirement in any of the following areas:
  • MS Windows OS, Active Directory, DNS, DHCP, Hyper‑V, SQL, SCCM, SCOM etc.
  • VMware vSphere, vCenter, SRM, HA.
  • HP or IBM Servers, Blade Servers, Storages.
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL.