Senior Technical Engineer Network

CTC Global Sdn Bhd; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading network solutions provider in Malaysia is seeking a skilled professional to deliver complex network solutions and provide technical support. In this role, you'll manage incident reports, conduct knowledge sharing sessions, and ensure compliance with project standards. The ideal candidate has a Bachelor's degree in a relevant field and at least 5 years of hands-on experience in network projects. Strong communication skills and the ability to manage customer relationships are essential. Competitive compensation offered.

Qualifications

• At least 5 years of hands-on network technical experience.
• Strong understanding of TCP/IP routing and network packet analysis tools.
• Fluent in English with strong communication skills.

Responsibilities

• Participate in the deployment of complex network solutions.
• Provide high-level technical assistance and resolve customer issues.
• Conduct customer service reviews before project closure.

Skills

TCP/IP routing

Network packet analysis

Network configuration

Customer relationship management

Technical documentation

Education

Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication)

Tools

Routers and switches

Job description

Responsibilities

• Project Delivery: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines.
• Advanced Technical Support: Provide high-level technical assistance to Engineers (Level 1) and resolve complex customer issues through onsite or offsite support.
• Incident Management: Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution.
• Problem Management: Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions.
• Documentation and Knowledge Management: Develop and review technical documentation for projects. Capture and update project implementation technical issues for lessons learned.
• Team Development: Conduct knowledge sharing sessions to enhance the team’s technical capabilities and stay current with industry trends.
• Quality Assurance: Review comprehensive preventive maintenance reports to ensure high standards of service delivery.
• Operational Support: Participate in the department’s rotating standby roster to provide critical support when needed.
• Project Closure: Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met.
• System Compliance: Ensure timely updates of installation tickets in the Field Service Management System (FSMS) and maintain accurate timesheets in the Intranet system.

Qualifications

• Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Proficient with network equipment such as routers and switches.
• At least 5 years of hands‑on network technical experience, with a proven track record in managing complex network projects.
• Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.

Company Background

ITOCHU Corporation is one of the largest conglomerates in Japan and the majority shareholder of CTC. Both companies are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively. In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group. Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

Be careful: This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.