Senior SSC Operations Manager - Finance & Fulfillment

Infosys; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A hiring company in the financial sector is seeking an Operations Manager for Accounting. This role involves overseeing shared services operations and ensuring compliance with SLAs. The ideal candidate should possess a relevant degree, certifications, and at least 10 years of experience in SSC or BPO settings. Strong leadership and stakeholder management skills are essential. Proficiency in SAP and Mandarin is preferred for managing a large team in a complex environment.

Qualifications

• At least 10 years working experience in SSC or BPO setting.
• Experience in managing a team of more than 30 headcounts.
• Candidate should have SSC/BPO background handling big team size.

Responsibilities

• Oversee the shared services operations of Accounting and Sales & Fulfilment team.
• Ensure all transactions are completed according to SLA.
• Ensure compliance of SOP according to each line of business.
• Participate in client and management review meetings.
• Perform process improvement to enhance efficiency.

Skills

Certified accountant (ACCA, MIA, CPA, MICPA, CIMA)

Stakeholder management skills

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Mandarin speaking (preferred)

Education

Bachelor’s degree in accounting, Finance or Business Admin

Tools

SAP

Blackline

Job description

A hiring company in the financial sector is seeking an Operations Manager for Accounting. This role involves overseeing shared services operations and ensuring compliance with SLAs. The ideal candidate should possess a relevant degree, certifications, and at least 10 years of experience in SSC or BPO settings. Strong leadership and stakeholder management skills are essential. Proficiency in SAP and Mandarin is preferred for managing a large team in a complex environment.