Senior Specialist, IT Solution Analyst/Business Analyst (Contract)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Senior Specialist, IT Solution Analyst/Business Analyst on a 1-year contract. The incumbent will deliver quality solutions for various projects, acting as a liaison between business users and technical teams. Candidates should hold an advanced degree in IT and possess 6-8 years of relevant experience, including documentation and project management skills. Comprehensive benefits and flexible working hours offered.

Benefits

Comprehensive medical, dental, optical benefits

Flexi working hours

Staff Line & Device Subsidy

Child Parental Care Leave

Special employee discounts for selected F&B Brands

Qualifications

• Minimum 6–8 years of experience in IT business or solution analysis.
• Strong experience in producing high-quality documentation (FRS, SRS).
• Familiarity with CRM, Prepaid & Postpaid, Billing systems is a plus.

Responsibilities

• Lead and manage the solution design of medium to complex change requests.
• Collaborate with business stakeholders to gather and validate requirements.
• Produce solution design documents aligning with architecture standards.

Skills

Experience in IT business analysis

Cross-functional project management

Documentation expertise (FRS, SRS)

Stakeholder engagement

Education

Degree / Master’s Degree in Computer Science / IT / Electrical & Electronic / Telecommunication

Job description

Senior Specialist, IT Solution Analyst/Business Analyst (Contract)

Closing Date : 31/12/2025

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employer in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

We are seeking an experienced and driven Senior Solution Analyst to join our IT Solution Delivery team on a 1-year Contract. The role will focus on delivering high-quality solutioning for cross-functional change requests and projects across consumer, product, digital, and billing domains. You will act as a bridge between business users and technical teams, ensuring requirements are accurately translated into effective and scalable system solutions.

Job Responsibilities

• End-to-End Solutioning: Lead and manage the solution design of medium to complex change requests (CRs) and projects from initiation to deployment, including feasibility study, impact analysis, and effort estimation.
• Requirements Gathering: Collaborate with business stakeholders to gather and validate functional and non-functional requirements, ensuring clarity and completeness.
• System Design: Produce solution design documents (FRS/SRS), aligning with architecture standards and ensuring maintainability, performance, and compliance.
• Cross-Team Coordination: Liaise with developers, testers, architects, and vendors to align on solution delivery and implementation approach.
• Stakeholder Engagement: Provide consultation and support to business units on system capabilities, change impacts, and proposed solutions.
• Documentation & Compliance: Ensure all project artefacts, such as FRS, SRS, test scope, and UAT sign-offs, are completed in accordance with internal standards.
• Mentoring: Guide and support junior analysts in the team, ensuring quality and consistency in deliverables.
• Continuous Improvement: Identify opportunities for improvement in the solutioning process, tools, or templates to drive efficiency and quality.

About You

• Minimum Degree / Master’s Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent.
• Minimum 6–8 years of experience in IT business or solution analysis, preferably in the telecommunications domain, digital platform application and web and cloud services experience.
• Proven experience in handling cross-functional CRs or projects involving multiple systems and vendors.
• Strong experience in producing high-quality documentation (FRS, SRS, interface specs).
• Familiarity with CRM, Prepaid & Postpaid, Billing, Mobile App, or Order Management systems is a plus.
• Solid understanding of SDLC, change request lifecycle, and system integration concepts.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.