Senior Specialist Digital Workplace

DKSH Malaysia Sdn Bhd; Remote; MYR 60,000 - 90,000; Full time

Job summary

A leading technology services provider in Kuala Lumpur is seeking a technical expert responsible for managing digital workplace solutions. This role requires strong leadership, experience in IT infrastructure, and excellent communication skills to collaborate with cross-functional teams. Ideal candidates will have a background in identity management and virtual desktop infrastructures, alongside a professional degree in Computer Science or Information Technology. This position ensures an efficient and user-friendly work environment.

Qualifications

• Experience in IT infrastructure with 5-7 years in a similar role.
• Professional degree in Computer Science or Information Technology required.
• Strong leadership and team management skills needed.

Responsibilities

• Build, run and maintain digital workplace solutions.
• Troubleshoot Office 365 functionality issues.
• Collaborate on security standards for operating systems.

Skills

Leadership skills

Problem-solving abilities

Strong communication

Technical background in IT infrastructure

Project management

Education

Professional degree in Computer Science or Information Technology

Tools

Active Directory

SailPoint

AWS Workspaces

Azure Virtual Desktop

Office 365

Microsoft Defender

Intune

Job description

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities

• Build, run and maintain digital workplace solutions.
• Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
• Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
• Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
• Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
• Experience in supporting Windows 10 & 11 administration and security patch.
• Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online,
• SharePoint Online, Teams, Security & Compliance and etc.
• Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
• Create and manage project timelines for all digital workplace solutions.
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide knowledge sharing to other Digital Workplace personnel.
• Review and assess platform security compliance to hardening standards.
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Flexible on-call rotations to ensure 24/7 security escalation coverage.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.

Requirements

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 5 - 7 years of working experience in IT infrastructure.
• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.