Senior Software Engineer (Production Support - Java)

Singapore Telecommunications Limited; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications provider in Kuala Lumpur is looking for a Senior Software Engineer to handle order fulfilment challenges. The successful candidate will manage daily issues, troubleshoot disruptions, and liaise with stakeholders. Ideal applicants should have strong Java and SQL skills, along with experience in system monitoring and technical communication. The role requires effective collaboration with various teams and a commitment to quality assurance.

Qualifications

• Proficiency in Java for troubleshooting and customisation.
• Strong knowledge of SQL and Excel for reporting.
• Experience with Oracle databases is essential.

Responsibilities

• Manage and resolve order fulfilment issues daily.
• Investigate causes of disruptions and coordinate solutions.
• Liaise with stakeholders for status updates on orders.

Skills

Java

SQL

Excel (pivot tables, macros)

Atlassian Suite

Power BI

Oracle databases

JIRA

Confluence

Bamboo

Bitbucket

API gateway

Cloud technologies

AI knowledge

English proficiency

Communication skills

Job description

Senior Software Engineer/Software Engineer (Production Support - Java)

Will be responsible for managing and resolving order fulfilment issues on a daily basis, ensuring all transactions within the system are completed efficiently and in a timely manner.

Make an Impact by:

Monitor and Manage Order Fulfilment Exception

• Perform daily tracking of orders that have encountered fulfilment failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure timely fulfilment.

Troubleshooting and Issue Resolution

• Investigate the root causes of order fulfilment disruptions and production incidents, including system errors, technical faults, or manual handling issues.
• Collaborate with network, provisioning, and IT teams to implement corrective actions.
• Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams.

Stakeholder Communication

• Liaise with business stakeholders and customer support teams to provide updates on order status and to escalates complex issues to higher levels when necessary.

Collaboration with Cross-Functional Team

• Work closely with engineering, provisioning, and IT departments to address order fulfilment challenges and ensure timely completion.

System Monitoring

• Continuously monitor internal systems and databases for order status updates and system health, ensuring accurate and current tracking.

Quality Assurance

• Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency.

Documentation and Knowledge Sharing

• Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows.

Monitoring and Reporting

• Maintain detailed trackers on order fulfilment disruptions and incidents including figures, RCA analysis, resolution status, reassignment metrics, and SLA breaches.
• Provide accurate management reports regularly with trend analysis.

Skills for Success:

• Proficiency in Java for system troubleshooting and customisation of order resolution tools.
• Proficiency in SQL, Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI).
• Experience with Oracle databases.
• Familiarity with JIRA, Confluence, Bamboo, and Bitbucket is an added advantage.
• Knowledge of API gateway, cloud and AI is a plus.
• Proficient in written and spoken English.
• Strong communication and interpersonal skills.

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