Senior Service Delivery Manager – Shared Service Centre

BIPO SERVICE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global payroll solutions provider is seeking an experienced Payroll Senior Service Delivery Manager to lead the service delivery strategy. The ideal candidate will have over 10 years of payroll operations experience, including 5 years in leadership roles. You will oversee payroll processing and ensure compliance with local laws while driving efficiency in a shared service environment.

Qualifications

• 10+ years of experience in payroll operations.
• At least 5 years in a leadership role within a shared service environment.
• Strong knowledge of global payroll processes and compliance.

Responsibilities

• Define and execute the payroll service delivery strategy.
• Oversee end-to-end payroll processing.
• Manage vendor relationships for outsourced payroll services.

Skills

Leadership and management

Analytical and problem‑solving skills

Communication and stakeholder engagement

Education

Bachelor’s degree in HR, Finance, Business Administration, or related field

Job description

BPO Payroll - Senior Service Delivery Manager – Shared Service Centre

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About the role
BIPO SERVICE MALAYSIA SDN. BHD. is seeking a talented and experienced Payroll Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued clients.

Service Delivery - Payroll Outsourcing:

• Strategic Leadership:
  Define and execute the payroll service delivery strategy aligned with global HR and finance objectives.
  Ensure compliance with local labour laws, tax regulations, and corporate policies.
• Operational Management:
  Oversee end-to-end payroll processing for all regions supported by the SSC.
  Manage vendor relationships for outsourced payroll services and technology platforms.
  Implement robust controls to ensure accuracy and prevent fraud.
  Establish and monitor KPIs, SLAs, and quality standards for payroll operations.
  Drive continuous improvement initiatives to enhance efficiency and employee experience.
  Lead and develop high functioning teams within the SSC with high quality and consistent delivery.
  Foster a culture of accountability, collaboration, and customer‑centricity.
  Act as the primary point of contact for HR, Finance, and business leaders on payroll matters.
  Provide insights and reporting to senior management on payroll performance and compliance.
• Others:
  To assist and support other HR related initiatives and projects in BIPO Group.
  Provide guidance and direction to all payroll staff.
  Involve and motivate teams in all initiatives that improve productivity and efficiency.
  Additional duties and responsibilities assigned by BIPO Management or immediate superior.

Qualification & Experience:

• Bachelor’s degree in HR, Finance, Business Administration, or related field.
• 10+ years of experience in payroll operations, with at least 5 years in a leadership role within a shared service environment.
• Strong knowledge of global payroll processes, compliance, and technology platforms.
• Proven track record in managing multi‑country payroll and vendor governance.
• Excellent leadership and people management skills.
• Strong analytical and problem‑solving abilities.
• Effective communication and stakeholder engagement skills.
• Ability to drive process standardization and automation.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a service delivery manager?

Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 150+ global markets. We are better connected to support companies’ payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 100+ markets. To date, we have served 460,000+ headcounts and 3,300+ clients.