Senior Service Advisor — Fast-Paced Auto Workshop + Benefits

Transmatic Automotive; Shah Alam; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading automotive service center in Shah Alam, Malaysia, requires a skilled Service Advisor. Responsibilities include managing customer service requests, coordinating service appointments, and ensuring customer satisfaction. Candidates should possess a Diploma or equivalent and have at least 3 years of relevant experience. Ideal candidates will have strong communication skills, the ability to multitask, and be able to thrive in a fast-paced environment. Benefits include annual leave, medical insurance, and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Annual Bonus

Medical Insurance

Company Trip

Performance Bonus

Staff Meal

Qualifications

• Minimum 3 years experience as a Service Advisor.
• Malaysian citizen.
• Able to work in a fast-paced workshop environment.

Responsibilities

• Handle and ensure customers' daily service requirements.
• Manage service appointment registrations.
• Provide professional customer service.
• Coordinate with Mechanics regarding job status.
• Inform customers about service progress.
• Handle customer complaints tactfully.
• Update customers on parts availability.
• Prepare service records and documentation.
• Possess basic knowledge in vehicle repair.

Skills

Good communication skills

Customer service skills

Ability to multitask

Education

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Job description

A leading automotive service center in Shah Alam, Malaysia, requires a skilled Service Advisor. Responsibilities include managing customer service requests, coordinating service appointments, and ensuring customer satisfaction. Candidates should possess a Diploma or equivalent and have at least 3 years of relevant experience. Ideal candidates will have strong communication skills, the ability to multitask, and be able to thrive in a fast-paced environment. Benefits include annual leave, medical insurance, and performance bonuses.