Senior Retail Sales Assistant

Samsonite (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading retail company in Malaysia seeks an experienced retail manager to oversee store operations and team performance. You will take ownership of the store's success, support goal setting, and lead the team to exceed service standards. The ideal candidate has 8–10 years in retail management, particularly in premium or fashion sectors, with strong leadership and communication skills. This role offers the opportunity to coach and develop a high-performing team while ensuring excellent customer service.

Qualifications

• Minimum 8–10 years of experience in retail, preferably in premium or fashion retail.
• Strong leadership and communication skills.
• Proven ability to drive sales and deliver excellent customer service.

Responsibilities

• Take ownership and accountability for store performance and individual productivity.
• Support store goal setting and ensure team adherence to productivity and service standards.
• Lead by example in excellent customer service behaviors.

Skills

Leadership

Communication

Problem-solving

Customer service

Motivation

Job description

Responsibilities

• Take ownership and accountability for store performance and individual productivity.
• Support store goal setting and ensure team adherence to productivity and service standards.
• Lead by example by demonstrating excellent customer service behaviors and approach standards.
• Resolve customer concerns promptly in-store, partnering with the Store Manager when required.
• Ensure daily operational tasks are completed efficiently without compromising service quality.
• Address and resolve team conflicts in a timely and constructive manner.
• Motivate and inspire the team to achieve and exceed performance targets.
• Utilize training programs to develop team capabilities and provide ongoing coaching.
• Develop and execute action plans to address business challenges and drive desired results.

Who we are

Requirements:

• Minimum 8–10 years of experience in retail, preferably in premium or fashion retail.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to drive sales performance and deliver excellent customer service.
• Ability to coach, motivate, and influence team members.
• Strong problem-solving skills with a results-driven mindset.