Senior Retail Operations Executive

Rainbow Distribution Sdn Bhd; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail management company is seeking an experienced operation manager in Johor, Malaysia. The role involves overseeing daily operations, leading a team, driving sales growth, and managing inventory. You will also pursue business development opportunities and ensure exceptional customer experiences. Ideal candidates should have a Bachelor's in Business Administration, 3-5 years of experience in retail management, and strong analytical skills. Benefits include medical leave, annual leave, EPF, and training provided.

Benefits

Medical and Hospitalisation Leave

Annual Leave

EPF

EIS

SOCSO

Training Provided

Annual Bonus

Qualifications

• Minimum 3 - 5 years of experience in retail management or operations.
• Proven track record in business development, retail expansion, and project management.
• Able to travel frequently.

Responsibilities

• Manage daily retail operations ensuring compliance with company policies.
• Recruit, train, and develop store staff.
• Analyze sales data to implement strategies for improvement.
• Identify and pursue new business opportunities.
• Lead efforts to open new retail locations.
• Oversee inventory control and loss prevention.
• Ensure exceptional customer service.
• Collaborate with the merchandising team for product displays.
• Assist in the preparation of budgets.
• Manage various ad hoc projects as assigned.
• Generate reports on operational performance.

Skills

Communication skills

Analytical skills

Proficient in retail management software

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum 3 - 5 years of experience in retail management or operations, with a proven track record in business development, retail expansion, and project management.
• Excellent communication and interpersonal abilities.
• Proficient in retail management software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Able to travel frequently
• Able to work 5 Days (Rest Days on Weekday)

Responsibilities

• Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
• Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
• Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
• Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.
• Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.
• Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.
• Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.
• Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.
• Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.
• Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.
• Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• EIS
• SOCSO
• Training Provided
• Annual Bonus