Senior Retail Associate

Habib Retail; Johor; On-site; MYR 28,000 - 36,000; Full time

Job summary

A leading retail company in Johor, Malaysia seeks a Senior Retail Associate to engage with customers and drive sales. The ideal candidate must have an SPM qualification, preferably with 2-3 years in retail. Responsibilities include maintaining stock records, coordinating sales activities, and providing exceptional customer service. Enthusiastic team players with solid communication skills in English and Bahasa Malaysia are encouraged to apply. Shift work including weekends and holidays is required.

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 2–3 years of relevant working experience in fashion and beauty retail or equivalent.
• Strong knowledge in retail management, sales and marketing, and customer service.

Responsibilities

• Follow the company’s rules and regulations to uphold the brand image.
• Greet and engage with customers, answer inquiries, and explain products.
• Coordinate on sales and promotional activities with the team.

Skills

Retail management

Sales and marketing

Customer service

Strong communication in English

Fluent in Bahasa Malaysia

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Senior Retail Associate/ Retail Associate - Southkey JB

We provide internal training and development opportunities to support your professional growth within the Habib Group.

Responsibilities

• Follow the company’s rules and regulations at all times to uphold the image and high standard of the brand.
• Greet and engage with customers, answer inquiries, and explain products and services.
• Coordinate on scheduled sales and promotional activities with the team to achieve sales targets and purchase budgets.
• Assist with telemarketing, including cold calling from customer data to maintain relationships with regular customers.
• Maintain new merchandise records in stock cards as required.
• Receive transfers in stock and assist with monthly stock takes.
• Ensure all requirements for cutting and servicing items from customers are in order and approved by a supervisor.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 2–3 years of relevant working experience in fashion and beauty retail or equivalent. Fresh graduates are encouraged to apply.
• Strong knowledge in retail management, sales and marketing, and customer service.
• Good command of verbal and written English and Bahasa Malaysia; ability to speak additional languages is an added advantage.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Able to work as part of a team.
• Must be willing to work on shifts (retail hours), weekends, and public holidays.
• Candidates have full working rights for Malaysia.

Note: The following sections were removed for clarity and relevance to the role: duplicate company descriptions, promotional blocks, and external job market sections.