Senior Production Services Analyst - Aiden

Royal Bank of Canada; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A major financial institution in Putrajaya is looking for a Senior Production Services Analyst to ensure maximum system availability and proactively manage applications. This role requires experience with Generative AI, PostgreSQL, and Databricks. You will drive IT governance and provide a high level of service to business users. The position offers a comprehensive Total Rewards Program, opportunities for professional development, and a dynamic team environment.

Benefits

Comprehensive Total Rewards Program

Flexible working options

World-class training program in financial services

Qualifications

• Must be proficient in monitoring application health using AI tools.
• Capable of writing on-the-fly database statements in relational databases.
• Experience with managing deployments in Databricks is essential.

Responsibilities

• Ensure system availability and respond promptly to issues.
• Manage applications and platforms while driving IT governance.
• Provide incident, problem, and release management to stakeholders.

Skills

Experience with Generative AI

PostgreSQL

Databricks

Containerised deployments

Scripting (Python)

Education

Bachelor of Science degree or equivalent

Tools

Dynatrace

Grafana

PagerDuty

ITRS

ServiceNow

Job description

Senior Production Services Analyst - Aiden

Job Description

What will you do? Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests.

Proactive management and governance of our applications and platforms along with driving IT governance and de‑risking initiatives.

Leverage automation to drive efficiency and to improve the soundness of our operating environment.

Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices.

Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular reviews to help evolve our platform and to ensure the connectivity required to achieve our collective objectives.

Provide effective incident, problem and release management and regular project updates to stakeholders and the business along with providing white‑glove service to our business users. Lead effective knowledge sharing, documentation, and cross‑training to help maximize coverage and work to improve the robustness of our follow‑the‑sun operating model.

What do you need to succeed?

Must‑have

• Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage and tools to proactively monitor application health, responsiveness (e.g., Dynatrace, Grafana, PagerDuty, ITRS).
• Experience with PostgreSQL or other equivalent relational database. Ability to write on‑the‑fly database statements.
• Experience with code deployments and job executions in Databricks, as well as management of workspaces and consistently seeking to automate; strong scripting skill (e.g., Python).
• Experience and knowledge of containerised deployments and management of pods and configurations.
• Bachelor of Science degree or equivalent.

Nice‑to‑have

• Disciplined approach to document all processes, issues and user stories in Confluence and Jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
• Exposure to Capital Markets or Investment Banking.
• Experience with Intelligent Operations and AI Ops.
• Experience with the ITIL Incident, Problem, Change Management platform (such as ServiceNow).

What is in it for you? We thrive on the challenge to be our best — progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

Opportunities to work with the best in the field.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high‑performing team.

A world‑class training program in financial services.

Flexible working options fully supported.

RBC Group only pays fees to agencies where they have entered into a prior agreement to do so and in any event does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills: Agile Methodology, AI Architecture, AI Concepts, AI Governance, AI Ops, AI Platforms, AI Prompting, AI Security, AI Systems, Application Infrastructure, Artificial Intelligence (AI), Atlassian Confluence, Atlassian JIRA, Capital Markets, Containerisation, Databricks Platform, Datadog, Dynatrace APM, Group Problem Solving, Investment Banking, IT Automation, IT Monitoring, ITRS Geneos, Kubernetes.

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY, IOI CITY TOWER ONE, PUTRAJAYA.

City: Putrajaya.

Country: Malaysia.

Work hours/week: 40.

Employment Type: Full time.

Platform: CAPITAL MARKETS.

Job Type: Regular.

Pay Type: Salaried.

Posted Date: 2025-11-07.

Application Deadline: 2025-12-31.

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.