Senior Product Specialist

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading pharmaceutical company in Malaysia is seeking a sales professional to manage client products and drive sales efforts. The role involves tracking progress against sales targets, preparing quotations, and maintaining relationships with customers. Applicants should have a degree in a Science or Medical field, with at least one year of relevant experience. Proficient communication and negotiation skills, as well as basic knowledge of regulatory requirements, are essential for success in this position. This role requires willingness to travel and engage with various stakeholders.

Qualifications

• Minimum one year experience in a similar role.
• Good command in English, both written and spoken.
• Willing to travel outstation and cover more than one area.

Responsibilities

• Support superior in managing pharmaceutical sales areas.
• Track self/team progress against sales plans.
• Call/visit customers to solicit orders.
• Prepare quotation/tender prices.
• Record sales data for reporting purposes.

Skills

Communication skills

Negotiation skills

Office productivity tools

Basic knowledge of regulatory requirements

Education

Degree in Science or Medical-related discipline

Job description

Qualifications and Responsibilities

• Support superior in managing the pharmaceutical sales related areas and managing client products.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers.
• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.
• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.