Senior Network Engineer

Dandelion Payments; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading financial services company located in Kuala Lumpur is looking for a Senior Network Engineer to provide Level 2 support for network and telephony systems. The role involves troubleshooting complex network issues and collaborating with various teams to ensure efficient service delivery. Candidates should have proven experience in network engineering, strong communication skills, and the ability to work in a hybrid environment. This position offers growth opportunities and various employee benefits.

Benefits

Bi-monthly food and beverage gatherings

General hospitalisation and surgical insurance

Paid vacation / Sick leave

Certification training provided

Volunteering day for a charity of your choice

Qualifications

• Proven experience as a Network and Voice Engineer.
• Strong understanding of network infrastructure and IT processes.
• Basic knowledge of Cisco devices preferred.

Responsibilities

• Provide Level 2 support for Network and Telephony systems.
• Troubleshoot network and voice-related service requests.
• Escalate issues when necessary to higher-level support.

Skills

Network and Voice Engineering

English communication

Customer-oriented

Troubleshooting

Tools

Cisco Webex

Microsoft Teams

Networking hardware (Routers, Switches)

Job description

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a Senior Network Engineer in IT department, you will provide Level 2 (L2) support for both Network and Telephony systems. You will support IT Operations by resolving network and voice-related issues, working closely with L1 support, vendors, and partners to ensure stable and efficient network and voice services across HQ, data centers, and retail locations.

WORKING HOURS

Monday to Friday: 9:00am - 6:00pm

• Saturday to Sunday: Off

Work Arrangement: Hybrid. 3 days work in office at Q Sentral, 2 days work from home

ROLES & RESPONSIBILITIES

• Act as Level 2 support, providing advanced troubleshooting assistance to L1 IT Support teams.
• Analyze issues and determine the most appropriate solutions based on information provided by users and L1.
• Respond to, track, and document all cases with clear and up-to-date notes.
• Identify, analyze, troubleshoot, and resolve network and voice-related service requests.
• Escalate issues to higher-level support when required (e.g., skill limitations, extended resolution time, parts unavailability, or risk to service quality).
• Collaborate with internal teams, vendors, and service providers to resolve technical issues.
• Provide advanced support for: Switch configuration, Router and routing management, Firewall configuration and policies.
• Deliver in-depth support for Voice systems, including: Local and toll-free number management, SIP configuration, Call flow design and documentation, IVR setup and configuration.
• Monitor and support LAN/WAN infrastructure across HQ, data centers, and stores, including coordination with ISPs.
• Configure and deploy new network and voice devices.
• Handle multiple cases concurrently while meeting service expectations.
• Work effectively with Microsoft Teams for collaboration and communication.
• Proactively identify opportunities to improve processes, procedures, and resolutions.

POSITION REQUIREMENTS

• Proven experience as a Network and Voice Engineer.
• Strong understanding of network infrastructure, server systems, and IT processes.
• Basic knowledge of Cisco devices and Cisco Webex.
• Experience with Microsoft Teams integration is an advantage.
• Tech‑savvy with working knowledge of office automation tools.
• Proficient in English with strong communication skills.
• Customer‑focused, calm under pressure, and solution‑oriented.

TECH STACK SUMMARY

Networking & Infrastructure: LAN/WAN, SD-WAN, Routers, Switches, Firewalls, Access Points, VPN

• Routing & Protocols: BGP, EIGRP, VLANs, Trunking, Port Channels, ACLs, DHCP, DNS
• Voice & Collaboration: SIP Technology, Cisco Webex, IVR Configuration, Call Flow Design, Toll-Free & Local Number, Management, Avaya (Basic), Microsoft Teams Integration
• Security & Authentication: Active Directroy, RADIUS, Antivirus, Proxy Solutions
• Systems & Productivity: Operating Systems, Office 365 (Outlook, Word, Excel, PowerPoint, Access, Project, Visio)
• IT Operations & Support: L2 Network & Voice Support, Incident Management, ISP Coordination, Vendor Management, Documentation & Case Logging

PERKS & BENEFITS

• Bi-monthly food and beverage gatherings
• General hospitalisation and surgical insurance
• Paid vacation / Sick leave
• Growth opportunities
• Certification training provided
• Corporate gatherings, team bonding events, and much more!
• Volunteering day for a charity of your choice

Discounted Employee Stock Purchase Plan (ESPP)

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.