Senior Manager, Payroll Services

BIPO Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading payroll service provider in Kuala Lumpur is seeking a Payroll Senior Service Delivery Manager. The role focuses on defining payroll strategies, ensuring compliance, and overseeing payroll operations across regions. The ideal candidate will have over 10 years of experience, with a strong background in payroll management and leadership skills. This full-time position offers the opportunity to drive continuous improvement in service delivery within a dynamic Shared Service Centre environment.

Qualifications

• 10+ years of experience in payroll operations, with at least 5 years in a leadership role.
• Strong knowledge of global payroll processes, compliance, and technology platforms.
• Experience in managing multi-country payroll and vendor governance.

Responsibilities

• Define and execute payroll service delivery strategy.
• Oversee end-to-end payroll processing across regions.
• Manage vendor relationships and implement robust controls.

Skills

Leadership and people management

Payroll operations expertise

Analytical and problem-solving abilities

Communication skills

Stakeholder engagement

Education

Bachelor's degree in HR, Finance, Business Administration or related field

Job description

BIPO SERVICE MALAYSIA SDN. BHD.' is seeking a talented and experienced Payroll Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full‑time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued clients.

Service Delivery - Payroll Outsourcing

Strategic Leadership

• Define and execute the payroll service delivery strategy aligned with global HR and finance objectives.
• Ensure compliance with local labour laws, tax regulations, and corporate policies.

Operational Management

• Oversee end‑to‑end payroll processing for all regions supported by the SSC.
• Manage vendor relationships for outsourced payroll services and technology platforms.
• Implement robust controls to ensure accuracy and prevent fraud.
• Establish and monitor KPIs, SLAs, and quality standards for payroll operations.
• Drive continuous improvement initiatives to enhance efficiency and employee experience.
• Lead and develop high‑functioning teams within the SSC with high quality and consistent delivery.
• Foster a culture of accountability, collaboration, and customer‑centricity.
• Act as the primary point of contact for HR, Finance, and business leaders on payroll matters.
• Provide insights and reporting to senior management on payroll performance and compliance.

Others

• Assist and support other HR related initiatives and projects in BIPO Group.
• Provide guidance and direction to all payroll staff.
• Involve and motivate teams in all initiatives that improve productivity and efficiency.
• Additional duties and responsibilities assigned by BIPO Management or immediate superior.

Qualification & Experience

• Bachelor’s degree in HR, Finance, Business Administration, or related field.
• 10+ years of experience in payroll operations, with at least 5 years in a leadership role within a shared service environment.
• Strong knowledge of global payroll processes, compliance, and technology platforms.
• Proven track record in managing multi‑country payroll and vendor governance.
• Excellent leadership and people management skills.
• Strong analytical and problem‑solving abilities.
• Effective communication and stakeholder engagement skills.
• Shared Service Centre experience will be an added advantage.
• Ability to drive process standardization and automation.