Senior IT Business System Analyst (Microsoft Dynamic AX)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Klang City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hiring agency in Malaysia seeks a professional for end-to-end ERP systems implementation, training, and support. The ideal candidate will have experience in process improvements and conducting User Acceptance Testing. Strong analytical skills are required to ensure seamless operations and user satisfaction. Join a dynamic team to enhance business efficiency and productivity.

Qualifications

• Experience in ERP systems implementation and support.
• Strong analytical and documentation skills.
• Ability to conduct User Acceptance Testing (UAT).
• Knowledge of business process improvement.

Responsibilities

• Provide end-to-end implementation and support for ERP systems.
• Analyze and propose functional process improvements.
• Conduct User Acceptance Testing (UAT) and validation.
• Develop user manuals for system adoption.

Job description

・Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.
・Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.
・Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.
・Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.
・Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.
・Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.
・Plan and propose system upgrades to enhance reliability, efficiency, and functionality.
・Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.
・Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.
・Support business process improvements, innovation, and benchmarking initiatives.
・Foster strong teamwork and relationships between the IT department and other business units.
・Demonstrate efficient time management and prioritize workloads effectively.
・Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.