Senior Human Resource Business Partner - KL/PJ

Teleperformance USA; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global contact center provider in Petaling Jaya is seeking an experienced HR professional to manage employee relations and engage with stakeholders. The ideal candidate should have 5-8 years of HR experience, strong communication and organizational skills, and proficiency in MS Office. This role involves advising management and ensuring compliance with labor laws, necessitating the ability to handle grievances fairly.

Qualifications

• 5-8 years of HR working experience.
• Strong verbal and written communication skills.
• Ability to manage grievances and disciplinary matters.

Responsibilities

• Build and maintain relationships with local and international stakeholders.
• Serve as HR advisor on employee engagement and performance management.
• Ensure labor law compliance and effective employee relations.

Skills

Proficient in MS Office

Planning skills

Organizational skills

Interpersonal skills

Strong communication skills

Trouble-shooting skills

Ability to cope with conflicting priorities

Detail-oriented

Job description

• Stakeholders Relationship Management: Build and maintain strong relationships with both local and international stakeholders, serving as their primary point of contact for all mobility- related matters.
• Serve as HR advisor to call center management on Industrial Relations (IR), employee engagement, performance management, and succession planning.
• Lead employee relations efforts to handle grievances and disciplinary matters fairly, aligned with legal standards and company policies.
• Ensure labor law compliance, maintaining HR practices that meet regulatory standards.

• Proficient in MS Office including Outlook, Word, Power Point and Excel
• Strong planning, organizational and follow up skills
• At least 5-8 years of HR working experience
• Must be organized with strong interpersonal and trouble-shooting skills; deals with conflict effectively
• Must be a strong multi-tasker, coping with conflicting priorities and deadlines.
• Strong communication skills (both verbal and written) across all hierarchical and functional levels
• Must be a highly motivated, service and team-oriented individual with an attention to detail
• Good knowledge of written and spoken English, Bahasa Malaysia are required
• Possesses own transport as required to travel between TP sites occasionally