Senior Director, Global Shared Services Leader

Singtel Group; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Senior Director for Global Business Services. The successful candidate will provide strategic and operational leadership to the Shared Services Centre, ensuring high-quality service delivery across multiple functions. With a minimum of 15 years of experience in shared services and strong stakeholder management skills, this role is crucial in driving efficiency and continuous improvement. The position offers a competitive salary and opportunities for professional growth.

Qualifications

• Minimum of 15 years of experience in shared services or corporate services leadership.
• At least 8 years in a senior management role managing multi-functional service centers.
• Experience with government/regulatory bodies in Malaysia is a plus.

Responsibilities

• Provide leadership for the delivery of shared services to the Singtel Group.
• Oversee operations ensuring compliance with SLAs and KPIs.
• Act as a liaison with internal and external stakeholders.

Skills

Stakeholder management

Leadership

Financial acumen

Procurement knowledge

Legal services understanding

Cultural adaptability

Education

Bachelor’s degree in Business, Accounting, IT, or Engineering

Job description

A leading telecommunications company in Malaysia is seeking a Senior Director for Global Business Services. The successful candidate will provide strategic and operational leadership to the Shared Services Centre, ensuring high-quality service delivery across multiple functions. With a minimum of 15 years of experience in shared services and strong stakeholder management skills, this role is crucial in driving efficiency and continuous improvement. The position offers a competitive salary and opportunities for professional growth.