Senior Deployment Engineer

Critical Manufacturing Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Penang is seeking a Deployment Engineer to deploy innovative MES frameworks in customer environments. The role requires strong expertise in Docker, Kubernetes, and Linux, with at least five years of experience. You will lead remote installations, troubleshoot deployment issues, and provide infrastructure consulting, ensuring customer satisfaction throughout the deployment process. Excellent communication skills, especially in English, are essential, as is a detail-oriented approach in your work.

Qualifications

• Minimum of 5 years experience with Linux (networking, volumes, logs, services).
• Solid knowledge of Docker and Kubernetes/OpenShift for deployment.
• Hands-on experience with VMware or Hyper-V for VM setup and configuration.

Responsibilities

• Lead remote installations and execute smooth setups in customer environments.
• Troubleshoot deployment issues through log and system analysis.
• Provide expert infrastructure consulting and support during deployments.

Skills

Knowledge of Docker

Kubernetes/OpenShift

Linux networking

VMware or Hyper-V

Problem-solving mindset

Excellent English skills

Attention to detail

Interpersonal skills

Job description

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

In 2023, Critical Manufacturing expanded its footprint to Penang, Malaysia.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

About the Role:

We are seeking a Deployment Engineer to join our growing team. In this role, you will be responsible for deploying our MES framework in customer environments worldwide. This includes the setup of virtual machines through ISO installations on Hyper‑V and VMware infrastructures, as well as the configuration of Kubernetes distributions on‑premises or in cloud environments.

You will act as a technical expert and trusted advisor, working closely with customers throughout the deployment process. Strong communication skills in English are essential to effectively interact with international stakeholders and ensure customer satisfaction.

Key Responsibilities

• Review installation pre‑conditions – identify risks early and prevent blockers before execution.
• Lead remote installations – execute smooth, remote installations of applications and MES environments, aligning closely with customers to guarantee seamless setup.
• Troubleshoot deployment issues – dive deep into deployment challenges by analyzing logs, containers, and system events; resolve issues swiftly during or after installations.
• Provide infrastructure consulting – offer expert consulting on infrastructure and environment‑related questions, clarifying responsibilities and reducing risks for teams and customers.
• Collaborate across the ecosystem – engage with colleagues, partners, and customers through tickets, email, and meetings, fostering productive collaboration in both synchronous and asynchronous settings.
• Drive continuous improvement – document lessons learned, corrective/preventive actions, and contribute to evolving best practices and a growing knowledge base.

Requirements

• Solid knowledge of Docker and Kubernetes/OpenShift for deployment and troubleshooting.
• Minimum of 5 years experience with Linux (networking, volumes, logs, services).
• Hands‑on experience with VMware or Hyper‑V (VM setup, configuration, snapshots).
• Problem‑solving mindset – strong investigative skills with a log‑oriented approach, able to troubleshoot independently and effectively resolve issues beyond standard workflows.
• Excellent English skills – spoken and written.
• Time management, organization and prioritization.
• Attention to detail – thorough in work carried out.
• Great interpersonal and communication skills.
• Initiative – seeking continuous improvement and implementing best practice in technology environment.
• Prior experience in engaging with Chinese‑speaking customers will be an added advantage.

What we consider a plus (not mandatory)

• Knowledge of Kafka and ClickHouse.
• Manufacturing industry business domain knowledge (e.g. Semiconductor, Electronics, Medical Devices or Industrial Equipment manufacturing).
• Experience with SQL Server.
• Knowledge and/or experience with the ITIL framework.
• Exposure to data platforms for operational reporting and analytics.

Application Process

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Deployment Engineer?
• Which of the following languages are you fluent in?