Senior Customer Service Representative

Cohu Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company in Penang, Malaysia, is seeking a Senior Customer Service Representative to promote positive customer relationships and manage pricing information. The ideal candidate will hold a degree in engineering or business, possess excellent communication skills, and have two years of experience in technical sales. Join us for a five-day work week, flexible working arrangements, and opportunities for profit sharing while working in an innovative environment.

Benefits

Five-Day Work Week

Flexible Working Arrangement

Profit Sharing

Overseas Opportunities

Qualifications

• Preferably two years’ work experience in a technical sales environment.
• Background in a manufacturing setting is an advantage.
• Ability to operate in a multinational/international environment.

Responsibilities

• Promote and maintain positive customer relationships.
• Provide product and spares pricing information.
• Prepare customer reports and metrics.
• Serve as primary contact for all customer-specific issues.

Skills

Excellent oral and written skills

Strong multi-tasking skills

Strong analytical skills

Computer literate (MS Office)

Education

Bachelor’s degree in engineering, accountancy, business management or related fields

Tools

MRP experience

Job description

Unleash your Potential

At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.

Impact You Will Make

• Promote and help maintain positive customer relationships.
• Provide product and spares pricing information.
• Quotations with required Terms and Conditions, including customer collateral requirements for evaluation, design and test upon request.
• Assist Order Management Team on Quote related activities to proceed with order booking.
• Serve as primary contact, internally and externally, for all customer specific issues.
• Interact with other departments and other business units when applicable to ensure deliverables are met.
• Prepare customer reports and metrics.
• File documents as needed.
• Perform other related projects as required.

In all areas of responsibility, the incumbent demonstrates integrity in business dealings with people and organizations and operates consistently to the company’s highest ethical standards.

In all areas of responsibility, the incumbent ensures that appropriate measures are in place which directly impact the health and safety of employees and the protection of the environment.

Performs work safely and in accordance with the EHS Policy, Procedures and provisions of the Standards, and reports any hazards discovered in the workplace with suggestions for corrective action.

Practices the 5S and waste segregation program, supporting activities on waste reduction, storm drain management, water and energy consumption reduction.

Our Ideal Candidate

• Bachelor’s degree or higher in engineering, accountancy, business management or other related fields.
• Preferably two (2) years’ work experience in a technical sales environment. Background in a manufacturing setting is an advantage.
• Excellent oral and written skills are a must.
• Strong multi-tasking skills with an average level of technical aptitude.
• Computer literate to include MS Office. An accounting background and MRP experience is preferred.
• Strong analytical skills with the ability to work independently and effectively as a team.
• Ability to work under pressure.
• Ability to operate in a multinational/international environment.

Why Join Us?

• Five-Day Work Week.
• Flexible Working Arrangement.
• Profit Sharing.
• Overseas Opportunities.

At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You'll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.

Apply Today!

If you're ready to take your career to the next level and work with a team that's pushing the boundaries of technology, apply now to join Cohu Malaysia as a Senior Customer Service Representative!