Senior Customer Service Executive — Manufacturing & ERP

PERSOL; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company based in Johor is looking for a Senior Customer Service Executive to deliver exceptional customer support and handle complex cases. The successful candidate will have at least 2 years of experience in a customer service role, particularly in a manufacturing environment. Strong communication in English, Malay, and Mandarin is essential, as well as proficiency in ERP systems and Microsoft Office. This role plays a key part in improving service processes and requires excellent time management skills.

Qualifications

• Minimum 2 years’ experience in customer service, preferably in a manufacturing environment.
• Able to communicate effectively with customers and internal teams.
• Proficiency in English, Malay, Mandarin.

Responsibilities

• Provide timely sales order entry into system and analyze purchase order.
• Provide at least current month and 3 month’s forecast demand in ERP system.
• Liaise with customer day to day operation issues and provide shipment demand plan.
• Discuss feasibility of delivery date requested by customer with planner.

Skills

Customer service

Communication

Time management

Problem-solving

Education

Bachelor’s Degree or Diploma in any related field

Tools

ERP systems

Microsoft Office

Job description

A leading manufacturing company based in Johor is looking for a Senior Customer Service Executive to deliver exceptional customer support and handle complex cases. The successful candidate will have at least 2 years of experience in a customer service role, particularly in a manufacturing environment. Strong communication in English, Malay, and Mandarin is essential, as well as proficiency in ERP systems and Microsoft Office. This role plays a key part in improving service processes and requires excellent time management skills.