Senior Customer Care Official

Lim Soh & Goonting; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local agency in Kuala Lumpur is seeking a dedicated professional to manage inquiries and coordinate documentation. Responsibilities include handling client communications via various channels and ensuring timely follow-ups on payments and paperwork. Candidates should have at least SPM/Diploma and 3 years of relevant experience. Proficiency in Mandarin and English is essential, along with strong communication and time management skills. Weekend shifts are required with additional allowances.

Benefits

Shift allowance

Qualifications

• Minimum 3 years of related work experience, training will be provided.
• Able to work independently and handle pressure.
• Willingness to work weekend shifts with allowances.

Responsibilities

• Handle inbound/outbound inquiries via email, WhatsApp, or phone.
• Coordinate with departments for document preparation and signing.
• Follow-up on client payments and check document status.

Skills

Fluent in spoken and written Mandarin

Good communication skills

Computer literacy

Time management

Self-motivated

Education

SPM/Diploma

Job description

To handle inbound/outbound enquiries from Developer/Agency/Client (Email, WhatsApp or Phone Call)

To coordinate with related department on time to preparation document and signing scheduling

To follow-up on client payment

To update/check status & follow-up documents to banker/developer/related department

Carry out other duties as assigned by the Manager

Job Requirements

Candidate must process at least SPM/Diploma

Minimum 3 years of related work experience (Provide training)

Fluent in spoken and written Mandarin, English and BM

Good communication skills, computer literacy, time management and self-motivated

Able to work independently, work responsibility and under pressure of multi-tasks

Weekend shift (full day & shift allowance)