Senior Cross-Tech IT Operations Engineer (L2)

NTT Communications; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology firm is seeking a Cross Technology Managed Services Engineer (L2) in Cyberjaya, Malaysia. This role involves maintaining clients' IT infrastructure and resolving technical incidents to ensure high service quality. You will manage incidents, collaborate closely with teams, and ensure effective communication. An opportunity to thrive in a diverse workplace, making a significant impact with your expertise.

Responsibilities

• Maintaining clients' IT infrastructure and systems.
• Proactively monitoring, identifying, investigating, and resolving technical incidents.
• Managing work queues and addressing incidents within agreed SLAs.

Job description

A global technology firm is seeking a Cross Technology Managed Services Engineer (L2) in Cyberjaya, Malaysia. This role involves maintaining clients' IT infrastructure and resolving technical incidents to ensure high service quality. You will manage incidents, collaborate closely with teams, and ensure effective communication. An opportunity to thrive in a diverse workplace, making a significant impact with your expertise.