Senior Credit Management Executive (Debt Management)

Singtel; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking a Senior Credit Management Executive to oversee debt management processes in both consumer and corporate sectors. The ideal candidate will have over 5 years of experience, strong analytical skills, and proficiency in Microsoft Office. This role involves collaborating with various stakeholders to enhance operational efficiency and managing a team for effective recovery processes. Apply now to advance your career!

Qualifications

• Minimum of 5 years experience in Debt Recovery Management.
• Proficiency in Microsoft Office including Excel (VLOOKUP, PivotTable).
• Strong knowledge in PDPA and Debt Recovery processes.

Responsibilities

• Oversee consumer and corporate insolvency process.
• Lead and supervise debt management activities.
• Manage escalation cases effectively.

Skills

Debt Recovery Management

Analytical and critical thinking

Microsoft Excel proficiency

Communication skills

Attention to detail

Education

Diploma/ Degree in Business/ Accountancy

Tools

Microsoft Office

CRM systems

Power BI

Power Automate

Job description

Overview

Join the Growing Team at Singtel Financial Shared Services in Malaysia!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

We are seeking an experienced and highly skilled individual as a Senior Credit Management Executive (Debt Management) to join our team. The role involves overseeing both consumer policies and debt management for both consumer and corporate sectors. Responsibilities include managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting. Expertise in liquidation, judicial management, bankruptcy, debt repayment schemes, and reporting will be crucial in guiding the team to meet both compliance and operational standards.

Make an Impact by:

• Govern the consumer and corporate insolvency process.
• Lead and oversee the assignments debt to external agencies and law firms.
• Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block process.
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution.
• Manage and handle escalation cases effectively and efficiently.
• Lead and supervise team members’ work productivity, accuracy and provide weekly and/or monthly report to Manager.
• Assisting managers and collaborate with various stakeholders’ initiative and Projects.
• Prepare Statistic, Reports and Presentation.
• Provide briefings to various stakeholders on initiatives, projects, polices and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad-hoc duties as assigned to broaden knowledge and experience.

Skills for Success:

• Diploma/ Degree in Business/ Accountancy or equivalent.
• Minimum of5years experience and above, preferably in Debt Recovery Management in Telco industry.
• Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Proficientin system knowledge (CRM/ECOM/Kenan).
• Strong knowledge in PDPA (Personal Data Protection Act), Debt Recovery and Litigation proceedings are required.
• Strong analytical and critical thinking, with strong organizational and time management.
• Ability to work both independently and managing team.
• High attention to details.
• Strong communication skills with fluency in English.
• Proficiency in Macro, Power BI, Power Automate and Apps or Tableau will be an added advantage.

Your Career Growth Starts Here. Apply Now!