Senior Claims & Customer Promise Manager

Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial solutions provider in Kuala Lumpur is seeking a Manager for the Customer Promise team, focusing on Medical Reimbursement & Accident. The successful candidate will oversee a claims team, ensuring compliance with insurance regulations and company standards. Key responsibilities include strategic planning, managing day-to-day operations, and implementing improvements to service quality. The role offers a rewarding career with benefits such as medical loans and wellness programs.

Benefits

Medical Loans

Dental

Sports (e.g., Gym)

Vision

Festive Eve Leave (2 Days)

On‑Boarding Welcome

Qualifications

• Thorough knowledge of insurance products and operational processes is required.
• Ability to manage a claims team efficiently and effectively.

Responsibilities

• Manage an efficient Claims team meeting operational objectives.
• Ensure compliance with legal regulations and company policies.
• Supervise team performance and implement operational improvements.

Job description

A leading financial solutions provider in Kuala Lumpur is seeking a Manager for the Customer Promise team, focusing on Medical Reimbursement & Accident. The successful candidate will oversee a claims team, ensuring compliance with insurance regulations and company standards. Key responsibilities include strategic planning, managing day-to-day operations, and implementing improvements to service quality. The role offers a rewarding career with benefits such as medical loans and wellness programs.