Senior Associate Credit Risk

DHL; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global logistics company in Malaysia is seeking a Credit Risk Management professional to monitor credit processes and enhance customer satisfaction. You will be responsible for ensuring Dunning procedures and Credit Check approvals are properly executed. The ideal candidate has over 3 years of relevant experience and is proficient in Mandarin and English. Join a team that emphasizes risk mitigation while maintaining high service standards.

Qualifications

• 3+ years of experience in Credit Risk Management.
• Intermediate level of English knowledge preferred.
• Proficiency in Mandarin language is an advantage.

Responsibilities

• Monitor Dunning completion and review Dunning block status.
• Perform ICCC Stop Credit Process for overdue accounts.
• Conduct Credit Check and Approval processes.
• Follow up on identified risks and gaps.
• Lead meetings and improve customer satisfaction.

Skills

Good telephone conversation/handling skills

Effective communication and conversational skills

High customer focus and service orientation

Advanced MS office knowledge

Intermediate Presentation skills

Analysis of financial statements

3 years and more previous Credit Risk Management experience

Sensitive to cultural specifics

Local language(s) / Multi lingual

Proficiency in Mandarin language

Bachelor's degree in related fields

Intermediate level of English knowledge

Advanced knowledge of D&B credit risk reports

Education

Bachelor's degree in related fields

Job description

Role Purpose

To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

Job Descriptions

• To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
• To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP.
• To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Commercial.
• To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval.
• To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process.
• To ensure adequate follow up upon identified risks and gaps.
• To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks.
• To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams.
• To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains.Skills & Qualifications
  • Good telephone conversation/handling skills.
  • Effective communication and conversational skills.
  • High customer focus and service orientation.
  • Advanced MS office knowledge.
  • Intermediate Presentation skills.
  • Analysis of financial statements.
  • 3 years and more previous Credit Risk Management experience is preferred.
  • Sensitive to cultural specifics.
  • Local language(s) / Multi lingual (in Shared Service environment).
  • Preferably a candidate with proficiency in Mandarin language.
  • Bachelor's degree in related fields.
  • Intermediate level of English knowledge (DPDHL Business Language) preferred.
  • Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation.