Senior Account Manager - Business Development

PropertyGuru Group; Johor Bahru; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading PropTech company in Malaysia is seeking a motivated Senior Account Manager for Business Development. This role involves fostering relationships with real estate clients, developing strategic account plans, and ensuring customer satisfaction through tailored solutions. Candidates should be fluent in Mandarin and English, with experience in account management and strong negotiation skills. The company offers a hybrid work model and comprehensive rewards focused on employee well-being.

Benefits

Hybrid flexible working

Holistic rewards package

Career development opportunities

Equal paternity leave

Qualifications

• Experience in account management or a related field.
• Proven track record of managing large, complex client accounts.
• Strong understanding of industry landscape and market trends.

Responsibilities

• Cultivate and maintain strong relationships with key clients.
• Develop and implement strategic account plans to drive growth and satisfaction.
• Conduct needs assessments to understand clients' business objectives.
• Identify opportunities to cross-sell additional products or services.
• Proactively address client issues and ensure prompt resolution.
• Lead contract negotiation processes and manage renewals.
• Monitor account performance metrics and provide regular updates.

Skills

Fluent in Mandarin

Fluent in English

Account management

Negotiation skills

Client relationship management

Job description

Senior Account Manager - Business Development

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

About the role We are in search of a motivated, people-oriented Senior Account Manager (Business Development) who thrives on creating meaningful connections, achieving sales goals, and delivering exceptional client experiences in a fast-moving PropTech environment. In this role, you'll be responsible for building lasting relationships with real estate agents and agency leaders through new sign-ups and business growth through PropertyGuru's industry-leading online marketing solutions.

As a Guru you will be accountable for:

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters.
• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.
• Conduct thorough needs assessments to understand clients' business objectives and challenges, and propose tailored solutions to address their needs effectively.
• Identify opportunities to cross-sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.
• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.
• Lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner.
• Monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

We're looking for someone who:

• Fluent in both Mandarin and English to effectively communicate with Mandarin-speaking clients and stakeholders.
• Experience in account management or a related field, with a proven track record of success in managing large, complex client accounts.
• Strong understanding of the industry landscape, market trends, and client needs within the assigned sector or vertical.
• Ability to develop and execute strategic account plans that align with both client objectives and company goals, driving mutual success.
• Excellent negotiation skills with the ability to navigate complex contract negotiations and drive win‑win outcomes for all parties involved.

Our commitment to you

Hybrid flexible working that focuses on outcomes over hours.

Holistic rewards package covering your financial, physical & mental health.

Multi-directional career development across all levels.

Inclusive benefits like equal paternity leave, supporting all employees in work‑life balance.