Sea Logistics Operation Care Specialist (1-year contract)

Kuehne & Nagel; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia, Selangor is seeking a Sea Logistics Operation Care Specialist for a 1-year contract. Responsibilities include managing shipment details in the transport management system, monitoring carrier performance, and ensuring compliance with regulations. Ideal candidates should have 2-5 years of experience in sea logistics operations and possess strong analytical and problem-solving skills. Join us to enhance operational efficiency and support customer satisfaction.

Qualifications

• 2-5 years of experience in sea logistics operations, including shipment creation in a TMS.
• Strong analytical and reporting skills to monitor performance and ensure data accuracy.
• Solid financial capability, including invoice verification and resolving discrepancies.

Responsibilities

• Create and complete shipment details in the transport management system.
• Monitor and report on operational performance of carriers and vendors.
• Issue all required documentation accurately within specified timelines.

Skills

Sea logistics operations

Stakeholder management

Analytical skills

Problem-solving

Job description

Sea Logistics Operation Care Specialist (1-year contract)

To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.

To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.

To create files for (Master).

To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.

To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.

To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.

To release BAL B/L as per Financial Guidelines + working instructions.

To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.

To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.

To support and resolve claims + disputes.

Requirements

• 2-5 years of experience in sea logistics operations, including shipment creation in a TMS, stakeholder management, and managing compliance (incl. DG, regulations, and documentation).
• Strong analytical and reporting skills to monitor carrier/vendor performance, ensure data accuracy, and support timely customer communication.
• Solid financial and problem-solving capability, including cost/revenue management, invoice verification, and resolving discrepancies, claims, and disputes.