SAP IS-Auto-Warranty Consultant

ManpowerGroup Malaysia; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading staffing solutions firm is seeking an experienced SAP Functional Support professional in Selangor, Malaysia. The role involves managing SAP IS-Automotive (Warranty) projects, providing guidance to junior employees, and ensuring operational efficiency through continuous improvements and compliance with service levels. The ideal candidate has over 6 years of relevant experience and a strong technical background in SAP solutions.

Qualifications

• 6+ years of experience in SAP Support environment or project implementation.
• Ability to provide solutions to complex SAP IS-Automotive requirements.
• ITIL v4 certification is advantageous.

Responsibilities

• Identify areas for improvement and propose plans.
• Manage and coordinate change requests and projects.
• Deliver SAP support within agreed service levels.

Skills

SAP IS-Automotive (Warranty)

Coaching and guidance

Technical knowledge management

Proactive improvement proposals

Education

Bachelor's degree or equivalent

Tools

SAP ECC

S/4 HANA

Job description

Overview

SAP Functional Support

Responsibilities

• Identifies areas of improvements and proposed the improvement plans to the customers
• Provide solution to medium to complex requirements in the areas of IS-Auto (Warranty)
• Provide guidance and coaching to subordinates to enable them to manage their day to day operations
• Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
• Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
• Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
• Oversees assigned personnel for projects / operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.

Project Execution

• Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
• Self-starter and independent in managing the tasks assigned.
• Proactive in proposing improvements to simplify processes.

Service Management and Continuous Improvements

• Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
• Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
• Seek opportunities, develop, and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
• Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
• Adhere to DXC IT support procedures, policies and guidelines.
• Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve client's business needs.
• Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
• Enter SAP application solutions into the knowledge database.
• Prepare the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
• Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
• Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
• Knowledge in the areas of SAP IS-Automotive (Warranty).
• Knowledge and understanding of the integration of IS-Automotive (Warranty) with other modules within SAP and integration methods with external system will be an added advantage.
• Knowledge in the other areas of SAP Logistic module will be an added advantage
• Experience in either SAP ECC and/or S/4 HANA
• Ability to coach and guide the junior employees will be an added advantage.
• ITIL v 4 certified will be an added advantage

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as Certified Treasury Professional (CTP), are a plus