Sales Support & Admin - Senior Process Executive

Infosys; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global IT services company in Petaling Jaya is seeking a Senior Process Executive in Sales Support to assist client managers and manage quotation requests. Candidates should have more than 3 years of experience in the IT industry and proficiency in English and Excel. This role involves data consolidation, handling disputes, and maintaining client relationships. The ideal candidate is meticulous and has strong problem-solving skills, offering a dynamic work environment in Malaysia.

Qualifications

• More than 3 years’ experience in Sales Support role of the IT industry.
• A good understanding of the Sales/buying cycle and ability to handle dispute cases.
• Meticulous and detailed in numbers.

Responsibilities

• Assist client manager in generating quotes.
• Responsible for information gathering and data consolidation.
• Handle incoming quotation requests including overseas requests.

Skills

Sales Support

English proficiency

Mathematics

Excel

Microsoft Outlook

Problem-solving

Education

Diploma or degree in Business or related field

Job description

Overview

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible for information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• To ensure completion of quotation and handling Complex/Tender submission before deadline.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external stakeholders.
• Responsible for QA process and manage escalations from different stakeholders to resolution and ensure smooth flow of communication with external and internal stakeholders.
• Participate in implementation of new process/tools/transformation activities, process improvements etc.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 3 years’ experience in Sales Support role of IT industry.
• Proficient in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good problem-solving skill.
• Meticulous and detailed in numbers.

Note: Country, State / Region / Province, Work Location, Interest Group, Skillset, Company, and Role Designation fields are listed below for reference.

Country: Malaysia

State / Region / Province: Selangor

Work Location: Petaling Jaya

Interest Group: Infosys Limited

Skillset: Domain|Configuration Management, Pricing Management, Quotation Management, Catalogue Management|Product Bundling, Quote To Order, Business Rule Configuration, ROI Calculator

Company: ITL Malaysia

Role Designation: 232ASRPREX Senior Process Executive