Sales Supervisor

Uniqbe; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Sales Supervisor to manage the showroom and lead the team to deliver exceptional customer experiences. The role involves supervising operations, ensuring customer satisfaction through expert advice, and achieving monthly sales targets. Ideal candidates will have at least 2 to 4 years of supervisory experience in retail, strong communication skills, and a passion for smart home technology. Proficiency in English and Bahasa Malaysia is essential, while additional languages are a plus.

Qualifications

• Minimum 2 – 4 years of supervisory experience in retail, ideally in consumer electronics or smart home.
• Strong communication skills in English and Bahasa Malaysia; Mandarin and Cantonese is a plus.
• Proven ability to motivate and lead a team.

Responsibilities

• Lead, coach, and motivate showroom staff to achieve individual & team KPIs.
• Provide product expertise and update customers on promotions.
• Manage daily operations and ensure inventory accuracy.

Skills

Leadership

Problem-solving

Communication

Customer service

Tech-savvy

Education

SPM

Job description

Salary Package: Basic Salary + Sales Commission

Join a dynamic team in the innovative smart home retail industry!

We’re looking for a Sales Supervisor to join our innovative smart home retail team and deliver outstanding customer experiences. As a Sales Supervisor, you will be the face of the showroom — ensuring smooth operations, motivating staff, and creating an environment where customers enjoy a premium, seamless buying experience.

What You Will Do

Showroom Supervision & Team Leadership

Lead, coach, and motivate showroom staff to deliver outstanding customer service and achieve individual & team KPIs.

Plan daily floor operations, assign tasks, and ensure team readiness during peak and non-peak hours.

Conduct regular sales briefings and on-the-job training to strengthen product knowledge and sales techniques.

Uphold showroom discipline, grooming standards, and overall team professionalism.

Foster a positive, collaborative, and performance-driven team culture.

Customer Experience & Sales

Provide expert advice on product lines based on features, usage, and customer needs.

Update customers on ongoing promotions, sales campaigns, and value-added offerings.

Attend to customer inquiries—both pre- and post-sales—with tact and professionalism:

• Walk customers through the showroom experience
• Follow up on product info, proposals, troubleshooting, and after-sales matters to ensure satisfaction

Drive showroom sales performance and achieve monthly sales targets.

Showroom Operations & Inventory Management

Oversee daily showroom operations in accordance with company SOPs and standards.

Manage end-to-end store processes, including order monitoring, stock receiving, storage, and inventory accuracy.

Ensure the showroom environment is well-organized, customer-friendly, and visually appealing.

Prepare basic administrative reports and ensure accurate record-keeping.

Perform any other duties assigned from time to time to support business operations.

What We’re Looking For

• Minimum SPM and computer savvy.
• Minimum 2 – 4 years of supervisory experience in retail (consumer electronics or smart home is an advantage).
• Strong communication, leadership, and problem-solving skills.
• Fluent in English and Bahasa Malaysia; Mandarin and Cantonese proficiency is an added advantage to communicate with customers.
• Passionate about smart home technology and customer experience.
• Independent, resourceful, and proactive with strong customer-handling skills.
• Self-motivated, target-driven, and eager to grow within the retail industry.
• Tech-savvy and comfortable using digital tools to enhance daily work performance.
• Excellent prioritization, organizational, and administrative abilities.
• A team player with high integrity, ownership, and a desire to build a harmonious work environment.
• Must be able to work on weekends and retail peak periods.