Sales Operations Associate

Arrow Electronics; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading electronics company in Malaysia is seeking a sales professional to manage customer accounts and provide excellent service. Responsibilities include securing products for clients, pricing quotations, and identifying new sales opportunities. Ideal candidates will have a diploma or degree, with 1-3 years of experience encouraged to apply. Fresh graduates are also welcome. The role requires strong customer service and technical support skills, making it an exciting opportunity to start a career in sales.

Qualifications

• 1-3 years of sales experience preferred.
• Fresh Graduates are encouraged to apply.
• Ability to work under moderate supervision.

Responsibilities

• Support an account portfolio to secure products/services.
• Quote Bill of Materials (BOM) and manage pricing.
• Identify new sales opportunities and manage accounts.
• Provide after-sales service and maintain customer relations.

Skills

Sales skills

Customer service

Technical support

Problem-solving

Education

Diploma/Degree

Job description

Responsibilities

• Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs.
• Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes; systematically manage the assigned portfolio by taking proactive and regular actions related to sales and account administration.
• Identify new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders.
• Maintain accounts by providing customer service on orders, tracking shipments, maintaining orders, managing backlog, expediting orders and troubleshooting.
• Provide after‑sales service by ensuring the product’s arrival at the customer location in a timely fashion.
• Manage and sell to assigned accounts in the assigned territory. Quote to customer specifications and needs on Arrow’s entire line card.
• Participate in a sales compensation plan. A portion of OTE will be variable and tied to specific sales‑related goals as set forth by Arrow.

Preferrred Skills

• Has developed specialized skills or is multi‑skilled through job‑related training and considerable on‑the‑job experience.
• Completes work under moderate supervision.
• Likely to act as an informal resource for colleagues with less experience.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.

Experience / Education

Diploma / Degree with about 1-3 years of experience.

Fresh Graduates are encouraged to apply.