Sales Manager, RSR & GSH

Shangri-La Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury resort company in Penang is seeking dynamic individuals for a sales position. The successful candidate will assist in day-to-day sales efforts and develop annual plans under supervision. Requires a College Graduate in Hotel Management, 3-5 years experience, and effective bilingual skills in English & Malay. Candidates should be passionate about sales and marketing and able to engage professionally with clients. This role offers the opportunity to contribute to one of the region's most prestigious resorts.

Qualifications

• 3–5 years working experience.
• Experience in managing Government portfolio.
• Relevant experience of handling corporate and wholesalers.

Responsibilities

• Assist with day-to-day sales effort of the Sales Department.
• Develop and implement an annual sales activity plan.
• Responsible for the conversion of groups with rooms under supervision.

Skills

Sales and marketing passion

Strong team player

Creative solution crafting

Strong interpersonal skills

Effective bilingual in English & Malay

Education

College Graduate / Diploma in Hotel Management

Tools

Microsoft Word

Microsoft Excel

Delphi / Opera

Job description

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi-skilled individuals able to meet ever‑changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La – someone with an eye for detail, the skills to perform and a passion to delight.

*This is a Clustered postion for Shangri-La Rasa Sayang, Penang & Shangri-La Golden Sands, Penang.

Responsibilities

To assist and work hand‑in‑hand with our Commercial Sales Team to oversee and be responsible for the day‑to‑day sales effort of the Sales Department. To develop and implement an annual sales activity plan with measurable targets and achieve budgeted revenue under the guidance and supervision of the Director of Sales. Responsible for the conversion of groups with rooms under the general guidance and supervision of the Director of Sales.

Qualifications

• College Graduate / Diploma in Hotel Management
• 3–5 years working experience
• Experience in managing Government portfolio
• Passion for Sales and Marketing
• Strong team player
• Enjoys crafting creative and best‑fit solutions for business partners and customers
• Thinks outside of the box while leading change in the hotel
• Understands the global markets and local environment
• Effective bilingual in English & Malay in both written and verbal
• Relevant experience of handling corporate and wholesalers
• Computer skills including Microsoft Word & Excel
• Knowledge in Delphi / Opera is an added advantage
• Strong interpersonal and communication skills
• Able to engage in a friendly and professional manner with business partners and customers

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