Sales Manager

St. Giles Wembley Penang ( Salient Glory City S/B); George Town; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

Contacting potential and existing customers on the phone, by email, and in person.

Handling customer questions, inquiries, and complaints.

Preparing and sending quotes and proposals.

Building and maintaining a CRM database.

Meeting daily, weekly, and monthly sales targets.

Coordinate and organize the details of an event such as catering, lodging, seating, and security.

Ensure enquiries become confirmed business.

Upsell where possible.

Producing written quotations and confirmation.

Checking customer satisfaction and resolving any issues to ensure repeat business.

Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

Resolve and quell misunderstandings within a hotel premises.