Sales Executive

Ivy Lense; Rawang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company based in Rawang is looking for a customer-focused individual to manage online inquiries and sales. The ideal candidate will have a minimum of SPM or a diploma in Marketing/Business, strong written communication skills in both Bahasa Malaysia and English, and experience with e-commerce platforms. Responsibilities include responding to customer queries, managing orders, and enhancing customer satisfaction. Competitive benefits include annual leave, EPF, medical leave, and SOCSO.

Benefits

Annual Leave

EPF

Medical Leave

SOCSO

Qualifications

• Experience in e-commerce, customer service, or live chat handling is a plus.
• Able to work shifts, weekends, and public holidays if required.
• Fast learner, adaptable to online tools and trends.

Responsibilities

• Respond to customer inquiries via chat, email, social media, or messaging platforms.
• Provide detailed product information and guide customers through the purchase process.
• Convert leads into successful online sales.
• Monitor and manage incoming online orders across platforms.
• Coordinate with warehouse or fulfilment team to ensure timely packing and delivery.
• Maintain customer satisfaction through consistent follow-ups and problem-solving.

Skills

Strong written communication skills (Bahasa Malaysia & English)

Customer-oriented with persuasive selling abilities

Basic digital/tech literacy

Reliable, responsive, and capable of multitasking

Education

Minimum SPM / Diploma in Marketing, Business, or related field

Tools

E-commerce platforms (e.g. Shopee, Lazada, WooCommerce, TikTok Shop)

Job description

Qualifications

• Minimum SPM / Diploma in Marketing, Business, or related field
• Strong written communication skills (Bahasa Malaysia & English)
• Experience in e-commerce, customer service, or live chat handling is a plus
• Customer-oriented with persuasive selling abilities
• Familiar with e-commerce platforms (e.g. Shopee, Lazada, WooCommerce, TikTok Shop)
• Basic digital/tech literacy
• Able to work shifts, weekends, and public holidays (if required)
• Fast learner, adaptable to online tools and trends
• Reliable, responsive, and capable of multitasking in a fast-paced digital environment

Responsibilities

• Respond to customer inquiries via chat, email, social media, or messaging platforms (e.g. WhatsApp, Shopee Chat)
• Provide detailed product information, recommend items, and guide customers through the purchase process
• Convert leads into successful online sales
• Monitor and manage incoming online orders across platforms (e.g. website, Shopee, Lazada, TikTok)
• Coordinate with warehouse or fulfilment team to ensure timely packing and delivery
• Follow up on pending payments, failed deliveries, or customer complaints
• Assist in updating product listings (descriptions, stock, price, images)
• Monitor live campaigns, promotions, and vouchers
• Provide feedback on product trends or customer preferences
• Handle product return/exchange requests professionally
• Maintain customer satisfaction through consistent follow-ups and problem-solving
• Gather reviews and feedback for service improvement
• Assist in tracking daily/weekly sales performance
• Highlight frequently asked questions, customer concerns, or issues to improve user experience

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO