Sales Consultant

Swatch Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury watch company in Kuala Lumpur is seeking a Sales Associate to provide exceptional client service in a boutique environment. The ideal candidate will have at least 2 years of sales experience in luxury retail, with a passion for luxury watches and strong interpersonal skills. Responsibilities include greeting clients, managing relationships, and achieving sales goals. This role offers a chance to be part of a prestigious brand known for its innovative timepieces.

Qualifications

• Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
• Passionate about client service and delivering exceptional experiences.
• Professional, well-groomed, and confident in engaging with diverse clientele.

Responsibilities

• Greet every client warmly upon entering the boutique.
• Meet and exceed individual sales goals while contributing to overall boutique performance.
• Cultivate long-term relationships with clients through thoughtful follow-ups and exclusive invitations.
• Maintain deep product knowledge across collections and novelties.

Skills

Client service orientation

Sales experience

Strong communication skills

Interpersonal skills

Passion for luxury brands

Job description

Rado is a globally recognized Swiss watchmaker known for its innovative design and pioneering use of materials. Since our beginnings in Lengnau, Switzerland in 1917, we’ve been driven by the belief: “If we can imagine it, we can make it.”

Celebrated as the Master of Materials, Rado revolutionized watchmaking with high-tech ceramic, ultralight ceramic, colourful ceramic, and Ceramos™ setting new standards in durability and design. Our collections have earned numerous international design awards, cementing our reputation as one of the most forward-thinking brands in the industry.

At Rado, we combine heritage with innovation, continuously exploring new materials, colours, and shapes to craft timepieces that are timeless, elegant, and enduring.

Join us and be part of a brand that doesn’t just keep time but redefines it!

What You'll Be Doing

Greet every client warmly, acknowledging their presence promptly upon entering the boutique.

Understand client preferences through attentive listening and thoughtful conversation.

Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.

Meet and exceed individual sales goals while contributing to overall boutique performance.

Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

Cultivate long‑term relationships with clients by maintaining regular, thoughtful follow‑ups and exclusive invitations to events or launches.

Manage and grow an active client book through CRM tools and clienteling best practices.

Demonstrate discretion and professionalism when serving high‑profile and international clientele.

Brand & Product Knowledge

Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.

Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Actively participate in the proper maintenance of the boutique: product displays, props set‑up, etc.

Uphold company procedures and policies related to operation, customer service, security and compliance.

Follow the security and proper maintenance of stock timepieces.

Monitor competitors’ marketing activities and provide regular market intelligence to the Management.

Work closely with your team to create a supportive, positive environment.

What we are looking for

Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.

Passionate about client service and delivering exceptional experiences.

Professional, well‑groomed, and confident in engaging with diverse clientele.

Strong interpersonal and communication skills.

Passion for luxury watches, craftsmanship, and brand heritage.