Sales Assistant (Vision Expert)

Alpro Pharmacy; Pahang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local pharmacy in Malaysia is looking for an optical associate to assist customers in selecting eyewear and support Optometrists during examinations. Responsibilities include managing inventory and performing minor repairs. Ideal candidates have strong sales skills, are fashion-conscious, and possess excellent communication abilities. Previous experience in the optical or retail eyewear field is advantageous. Join a dynamic team to enhance customer satisfaction in a fast-paced environment.

Qualifications

• Prior experience in the optical or retail eyewear industry is an advantage.
• Familiarity with optical tools, frame adjustments, and repair is a plus.
• Computer literate with experience in Microsoft Office is helpful.

Responsibilities

• Assist customers in selecting suitable frames and lenses.
• Support Optometrists during eye examinations when needed.
• Perform eyewear measurements, adjustments, and minor repairs.
• Manage inventory of frames, lenses, and optical products.
• Provide an excellent in-store customer experience.

Skills

Sales and customer service skills

Fashion-consciousness

Excellent communication skills

Team-oriented

Adaptability

Job description

Job Responsibilities

• Assist customers in selecting suitable frames, lenses, and eyewear accessories
• Support Optometrists during eye examinations when needed
• Perform eyewear measurements, adjustments, and minor repairs
• Ensure all optical quality standards are met in frame fitting and lens dispensing
• Manage inventory of frames, lenses, and optical products
• Handle eyewear orders, including verification of prescriptions, materials, and customer pickups
• Coordinate with labs for order processing and insurance verification
• Maintain accurate filing of invoices and patient records
• Provide an excellent in-store customer experience with product knowledge and fashion sense
• Contribute to merchandising and product displays to enhance customer appeal
• Perform other tasks as assigned to support daily optical operations

Job Requirements

• Prior experience in the optical or retail eyewear industry is an advantage
• Strong sales and customer service skills with a high level of initiative
• Fashion-conscious with an eye for matching frames to customer preferences
• Familiarity with optical tools, frame adjustments, and repair is a plus
• Insurance and billing knowledge is an added advantage
• Able to work flexibly to meet patient and operational schedules
• Excellent communication (spoken and written) and interpersonal skills
• Computer literate; experience with Microsoft Office is helpful
• Team-oriented and adaptable to a fast-paced retail environment
• Experience in optometry settings or assisting opticians is a plus but not required