Sales Administration & Billing Control Specialist (B2B Tech SaaS)

Omnichat; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks a B2B Sales Operations professional with over 3 years of experience. This role involves supporting sales functions, analyzing performance metrics, and collaborating with finance teams to enhance productivity. Candidates must be detail-oriented, native English speakers, and familiar with CRM systems like Hubspot or Salesforce. Join a dynamic team fostering innovation and growth in the Asian market with a competitive salary and flexible hybrid work model.

Benefits

Competitive salary

Flexible hybrid work model

Guidance and mentorship

Qualifications

• Minimum of 3 years experience in B2B Sales Operations.
• Native in English, Mandarin or Cantonese is an advantage.
• Knowledge of invoice management processes.

Responsibilities

• Support daily sales operations and strategic initiatives.
• Analyze sales process for insights and improvements.
• Manage invoicing and follow up on overdue payments.

Skills

Business principles

B2B Sales Operations

Cross-departmental collaboration

Detail-oriented

Problem-solving

Education

Bachelor in Business Administration or equivalent

Tools

Hubspot

Salesforce

Job description

Company Highlights

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• As a key support in daily sales operations function
• Partner with the Regional sales leaders to drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business
• Perform deep dives to derive insights on success drivers and blockers of the sales process, and share data driven insights with stakeholders
• Assist to build the systems and processes to drive overall productivity and effectiveness of the sales organization
• Formulate reporting flow to minimize time spent compiling and maximize time spent analyzing
• Support invoice issuance and amendments, ensuring accuracy and timeliness to improve financial process efficiency.
• Follow up on overdue payments, directly communicating with clients to ensure smooth credit collection process
• Collaborate with the finance team to ensure invoicing and payment processes comply with company policies and regulations.
• Field ad hoc analytics and data requests from sales and customer success teams

Job Requirements

• Bachelor in Business Administration or equivalent disciplines, demonstrating a strong foundation in business principles.
• 3+ years experience in B2B Sales Ops role.
• Native in in English. Mandarin or Cantonese is an adventage
• Knowledge in Hubspot, Salesforce or similar CRM systems is a Plus
• Strong cross-departmental collaboration skills, especially with finance and customer success teams.
• Familiarity with invoice management processes and basic accounting knowledge is a big advantage
• Detail-oriented with resilience to handle sensitive overdue payment communications.
• Competitive mindset, positivity, and a “can-do” attitude.

Why You Should Join Us

• Growth with a leading HK tech firm targeting massive opportunities in Asia.
• Lead Omnichat’s market expansion, driving SaaS product globalization.
• Fun, collaborative workspace encouraging creativity and idea-sharing.
• Flat structure, supporting independent work and innovative proposals.
• Guidance and mentorship to develop tech leadership and entrepreneurial mindset.
• Competitive salary with a flexible hybrid work model

Interested parties, please click "Apply Now" to submit your application including your present & expected salary.

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