Retail Sales Associate

Actually Fashion; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A lifestyle outdoor store located in Pavilion Bukit Bintang, Kuala Lumpur, seeks a retail associate to provide excellent customer service and maintain store standards. The role includes greeting customers, ringing up sales, and assisting with product knowledge. Candidates should have at least one year of retail experience, a passion for outdoor activities, and the ability to work well with others. This position demands a friendly and detail-oriented individual committed to enhancing the customer experience.

Qualifications

• At least 1 year of retail experience.
• Deep understanding of retail floor operations.
• Passion for retailing, branding, fashion, and outdoor activities.

Responsibilities

• Greet customers upon entry.
• Build rapport through conversation.
• Ring up sales and arrange delivery or pick-up.
• Invite customers to join loyalty programs.
• Maintain a high standard of service in store.
• Help keep the back stock room organized.

Job description

Actually Fashion – Bukit Bintang, Kuala Lumpur

OUTSIDE is an outdoor lifestyle store stocking international brands like Fjallraven, Keen footwear, Chums, Gramicci, Snow Peak, Patagonia, Outdoor Products Japan,atash, Rains and many more. The company head office is located in Singapore with stores in Singapore, Malaysia, Indonesia & Philippines. Stores in Malaysia are located at Pavilion Bukit Bintang, KL, 1 Utama, Damansara & Setia City Mall, Setia Alam.

You will be based at a retail store named OUTSIDE, located at Pavilion Bukit Bintang, Kuala Lumpur.

Responsibilities:

• Greeting customers when they walk through the door
• Building rapport through conversation and honest recommendations
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
• Inviting customers to search the company’s website for more infos, deals, etc
• Informing customers of any extra charges if necessary
• Inviting the customer to join our loyalty program
• Maintaining a high standard of service all the time in store
• Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times
• Be able to communicate clearly about products and services.
• Be willing to learn new things quickly.
• Solve problems quickly and effectively.

Requirements:

• At least 1 year(s) of working experience in retail business.
• Deep understanding on how a retail floor operation works.
• Passion for retailing, branding, fashion and outdoor activities.
• Able to work independently.
• Target and customer-service oriented and has a passion for learning about products knowledge.
• Good teamwork spirit, friendly, hardworking and outgoing personality.
• Detail oriented and punctual with time.
• Love outdoor picnic, camping, hiking and trekking, anything under the sun.
• Skills in digital design and creative media is a bonus.