Retail Sales and Operations Manager - Southern Region

CompAsia Sdn Bhd; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company is seeking a Retail Sales and Operations Manager for the Southern Region, based in either Melaka or Johor. This role is centered on driving regional sales growth, developing and implementing effective training programs, and ensuring operational excellence. The ideal candidate will have strong analytical skills, a background in retail management, and the ability to mentor staff to achieve professional growth. The position offers various benefits and the chance to shape the sales operations strategically.

Benefits

Medical benefits

Dental insurance

Gym membership

Flexible allowance

Employee purchase program

Qualifications

• Experience as a Sales and Operations Manager in retail.
• Strong analytical skills for sales data analysis.
• Proven track record in developing effective training programs.

Responsibilities

• Drive regional sales growth by setting and achieving targets.
• Conduct needs assessments to create effective training modules.
• Mentor and support staff to achieve operational excellence.
• Ensure compliance with company policies and operational standards.
• Plan and evaluate marketing campaigns across various platforms.
• Develop strategies to increase customer engagement and retention.

Skills

Sales growth analysis

Training program development

Team mentoring

Compliance adherence

Customer engagement strategies

Campaign management

Job description

Retail Sales and Operations Manager - Southern Region

* Position is open to be based at Melaka or Johor.

Overall Background

The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. A results-oriented mindset, and the ability to align regional goals with the organization's objectives.

Summary

The role of a regional manager is challenging yet rewarding. By taking on the responsibilities of overseeing multiple branches and coordinating operations within a region, regional managers play a crucial role in the success of a company. They are leaders, strategists, and problem solvers, contributing to the growth and profitability of the organisation.

Responsibilities

1. Drive Regional Sales Growth and Achieve Targets

   Analyse regional sales data to identify trends, strengths, and areas for improvement and working closely with The Head of Business Unit.

   Set clear, measurable, and achievable sales targets for teams.

   Foster collaboration among teams to share best practices and leverage cross-region insights.

2. Develop and Implement Effective Training Programs

   Conduct a needs assessment to identify skill gaps among staff.

   Create training modules focused on product knowledge, customer engagement, and sales techniques. To work with Head of BU and HR to develop training.

   Schedule regular evaluations to measure the effectiveness of the training and make adjustments as needed.

3. Mentor and Support Staff for Operational Excellence

   Identify high-potential employees and provide them with development opportunities.

   Encourage staff to set career goals and provide resources to help them achieve these.

   Work closely with Store Supervisor and celebrate individual and team achievements to boost morale and motivation.

4. Ensure Compliance with Company Policies and Operational Standards & Operational Excellence

   Working closely with Head of Business Unit, regularly communicate company policies and updates to all staff.

   Conduct periodic audits to ensure adherence to operational standards.

   Provide training on compliance and address any gaps proactively.

   Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processes to streamline and improve customer experience.

5. Campaign Management: Planning, executing, and evaluating marketing campaigns across various platforms (digital, print, social media, etc.).

6. Customer Engagement: Developing strategies to increase customer engagement, loyalty, and retention through various marketing initiatives

7. Partnership Program: Building and managing strategic partnerships with key industry players, malls, brands, and vendors to expand reach, increase visibility, and create mutually beneficial marketing and sales opportunities.

Key Performance Indicators (KPIs)

• Percentage of sales target achieved (monthly/quarterly/yearly).
• Growth rate of regional revenue compared to the previous period.
• Customer acquisition and retention rates.
• Average resolution time for customer or operational issues.
• Audit scores for operational compliance and standards.
• Frequency of non-compliance incidents.
• Audit and review scores for policy adherence.
• Percentage of staff completing training programs.
• Improvement in team sales performance post-training.
• Employee satisfaction scores related to professional growth opportunities.
• Net Promoter Score (NPS) or customer satisfaction ratings.
• Resolution time for customer complaints.
• Number of repeat customers and referrals.

Application Questions

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales and Operations Manager?
• How many years of retail management experience do you have?
• How many years' experience do you have as an Area Sales Manager?

Perks and benefits Medical Dental Sports (e.g. Gym) Vision Flexi Allowance, Employee Purchase Program, Employ